1st Line Technical Analyst
Leicester, Leicestershire, United Kingdom
Reed Technology
service requests. Provide 1st line support for Microsoft products (Windows OS, Office 365, Teams, etc.). Troubleshoot PC hardware, software, and peripheral issues. Log and manage tickets through an ITSM system, escalating when needed. Work to SLAs and contribute to service improvement. What We're Looking For: Proven experience in 1st line IT support. Strong technical knowledge of Microsoft products More ❯
Employment Type: Contract
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