Service Desk Technician
- Hiring Organisation
- Reed
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £25.00 - £28.00 per hour, Inc benefits
Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting, documentation and service improvements Skills & Experience: Previous experience … Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows/Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirable On-site role. May involve some planned out-of-hours work. If you are available and interested ...