1 of 1 Contract Microsoft Jobs in Leicestershire

organisation’s ICT Operations team. Key Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with … basic reporting, documentation and service improvements Skills & Experience: Previous experience in a Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows/Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirable On-site role. May involve ...