Service Desk Analyst - FTC
- Hiring Organisation
- Willmott Dixon Group
- Location
- Letchworth Garden City, Hertfordshire, United Kingdom
- Employment Type
- Contract
seamless support experience. Create, utilise, and contribute to knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. … ITIL Foundation certification. Attributes Customer focused and service driven. Proactive and solutions orientated. Strong communicator and relationship builder. Organised, resilient, and accountable. Committed to continuous improvement and professional development. Adaptable and resilient. Additional Information In return for your hard work, we offer a competitive package that includes ...