4 of 4 Contract Power Automate Jobs in Lincoln

bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate Dataverse, Power Automate flows, and Azure Communication Services with Dynamics 365. Monitor, troubleshoot, and optimise telephony performance, including call logs, bot transcripts, and session diagnostics. Ensure … routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational experience in monitoring, troubleshooting, and optimising call centre solutions . Excellent solution design ...

/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact centre solutions Design IVR, call flows, and customer … journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write Calling Power Automate flows and connectors Azure Communication Services (ACS) 365 Contact Centre Telephony Consultant ACS fundamentals Voice, SMS, and calling capabilities Phone numbers … call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting Call logs ...

andgracefulfallbacks Integration Dataverseread/write CallingPowerAutomateflowsandconnectors AzureCommunicationServices(ACS)365ContactCentreTelephonyConsultant ACSfundamentals Voice,SMS,andcallingcapabilities Phonenumbers,callautomation,andcallrouting IntegrationwithDynamics365 ConnectingACStoOmnichannelvoice ContextpassingbetweenACS,CopilotStudio,andD365 Data,Integration&Automation PowerAutomate Event-drivenflows(callstart/end,botoutcomes) Logging,notifications,anddownstreamactions Operational&Non-FunctionalSkills Monitoring&troubleshooting Calllogs,bottranscripts,sessiondiagnostics Identifyingdroppedcalls,loopingIVRs,timingissues Security&complianceawareness Role-basedaccess,dataprotection ...