Functional Developer (Dynamics 365)
- Hiring Organisation
- Salt
- Location
- Lincoln, Lincolnshire, East Midlands, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- Up to £500.00 per day
deployment and ongoing support of Dynamics 365 Customer Service and Contact Centre solutions. You will translate business requirements and solution architect designs into practical CRM and contact centre functionality, delivering improvements across customer service, telephony and automation. Key responsibilities . Configure and support Dynamics 365 Customer Service and Contact Centre … solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such as Teams Phone, Direct Routing, Azure Communication Services ...