in maintaining and improving IT systems, installing and configuring new technology, and ensuring all services perform at their best. Our client are looking for someone with solid experience in Windows 10 and the Microsoft Office suite, as well as strong troubleshooting skills for desktop and laptop hardware. Experience with laptop builds and imaging, along with support for iOS and More ❯
Alexander Mann Solutions - Public Sector Resourcing
as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will More ❯
sites Identify ways to make IT support smoother and more efficient What We're Looking For: Demonstrated experience in a service desk or desktop support environment Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware Experience using Service Desk systems in a fast-paced environment Strong communication skills and a customer-first attitude If you More ❯
First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL … practices Knowledge of O365, Windows, SharePoint More ❯
hands-on role requiring strong technical skills and excellent customer service. Key Responsibilities Provide first and second-line IT support to users across the business. Troubleshoot issues related to Windows OS, Microsoft applications, and basic networking. Manage user accounts and permissions via Active Directory. Handle support tickets using the company's internal ticketing system. Deliver remote support where required. … Work independently to resolve issues and escalate when necessary. Required Skills & Experience Experience in an IT Support or Helpdesk role. Strong knowledge of Windows Operating Systems and Microsoft Apps. Experience with Active Directory and remote support tools. Familiarity with basic network troubleshooting and fundamentals. Previous use of a ticketing system. Excellent communication and interpersonal skills. Self-motivated and able More ❯
