2 of 2 Contract Digital Customer Experience Jobs in London

We are hiring Digital Customer Experience Lead on contract for our client. Your new company With over 30 years' experience in loyalty, 40+ million active members and over 125 brand partners, our clients' Loyalty is a leader in the global loyalty space. We enable customers to earn incredible experiences and rewards. Your new role Contract … duration - 6 months with potential extention Location - London (Hybrid - 3 days per week from office & rest days from home) You'll be leading the Digital Customer Experience team within Product, setting and leading the design strategy for our customer experience across our website and Apps, and accountable for UX Research, UX Ops and Content. … We have a strong UX Ops and research team, so someone more experienced in service design, cross-channel UX and UI design experience would be required in this role. Also, someone fairly dynamic with a strong personality to lead the team What you'll need to succeed Shape the design vision and strategy for our digital channels More ❯

will involve working closely with the Head of Digital. Youll work closely with internal teams, external agencies, and senior stakeholders to ensure smooth website trading, deliver best-in-class customer experience, and meet commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise, and guide … conversion Oversee product merchandising, pricing, and content in line with marketing and brand priorities Analyse product performance, website traffic, and conversion data to identify opportunities Review site UX and customer journeys, suggesting improvements to drive sales Support website integrations and functionality with ERP systems Collaborate with Finance and Planning teams on forecasting and performance tracking Lead weekly trade reporting … and trading best practices are consistently followed About You: To be successful in your application, you will already be working at a eCommerce Manager level, have previous line management experience and know what it takes to create great digital customer experiences. You will have/be: Highly organised, with experience managing complex eCommerce activity across More ❯