5 of 5 Contract Digital Customer Experience Jobs in London

Interim Global Digital Customer Experience Manager Location: London office,typically twice a week. Rate: £350-£400 per day Term: 6-9 months Can you tick these 3 confidently? - Do you know Medallia? ? - Have a solid digital channel bias with a good amount of technical understanding in how to implement a VoC programme? ? - Able to … needs? ? If you can, please ensure its included in your application. About the role This project is to deliver and scale a new Digital Voice of the Customer (VoC) programme across global markets on behalf of a retail giant. The design foundations are in place - now theyre at the stage of implementation, testing, and optimisation. Your focus … will be to ensure the programme delivers on its promise: driving frictionless customer journeys and shaping actionable insights that guide business decisions across digital channels. This role will see you collaborate with regional teams, technical specialists, and external partners as the programme expands from EMEA into North America, LATAM and South East Asia. The stakeholder management piece More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK Were looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile applicationa key part of our evolving digital proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. Youll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From … defining the vision and roadmap to managing delivery and optimisation, youll ensure the app meets customer needs, regulatory requirements, and commercial goals. What youll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our … evolving digital proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app … to life. From defining the vision and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … role holder will have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: This More ❯

transformation programme. They are seeking an experienced Solution Architect with strong consulting expertise. Day rate will be depending on experience. Key Responsibilities: Design and define solution architectures for customer-facing and front-end transformation initiatives. Collaborate with business stakeholders, development teams, and other architects to ensure alignment of solutions. Provide guidance on technology options and integration approaches. Support … the delivery of scalable, customer-centric digital solutions. Key Skills & Experience: Proven experience as a Solution Architect within consulting or professional services. Strong background in digital transformation projects (front end, customer-focused). Previous work within Tier 1 or mid-tier banks . Excellent communication and stakeholder engagement skills. This contract offers … the chance to play a key role in shaping digital customer experiences within a leading banking transformation programme. More ❯