17 of 17 Contract ITSM Jobs in London

metrics and drive continuous process improvement. Collaborate closely with IT, Risk, Audit, and DevOps teams. Skills & Experience Strong experience in IT Change or IT Service Management roles. Strong ITIL background; ITIL certification preferred. Experience in regulated environments (banking/FS ideal). Familiarity with ServiceNow and enterprise-scale infrastructure/ ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications Strong process management & project management skills. ...

management. 4. Automation & Integration: Build automation using Python, REST APIs, Terraform, or CI/CD tools for Datadog onboarding and configuration. Integrate Datadog with ITSM, incident management, and collaboration tools (eg, ServiceNow, PagerDuty). Support automated incident detection, enrichment, and diagnostics. 5. Performance & Reliability Engineering: Perform performance analysis and root ...

problem-solving skills and a proactive, solution-oriented mindset Strong communication and leadership skills, with the ability to work cross-functionally Experience in IT service management or chatbot development Familiarity with agile methodologies and DevOps practices Knowledge of CI/CD pipelines and infrastructure as code About Us Why join ...

technical field Servicenow Certified Application Developer At least 3+ years experience working with the ServiceNow platform, specifically in theSPMmodule, and with good familiarity with ITSM, and the general ServiceNow platform Strong understanding of ITIL principles and practices Proficiency in JavaScript and ServiceNow API web services Proven experience with integrating ServiceNow ...

Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring manager is shortlisting ...

Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring manager is shortlisting ...

pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira ...

plans Essential Skills & Experience Active DV clearance (mandatory) Proven experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including ...

FMEA/Scenario testing Strategy author Banking experience Global organisation experience Data analysis/AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This ...

Advanced Microsoft Defender analysis & optimisation Write, tune, and troubleshoot KQL queries Investigate alerts and support incident response workflows Liaise with SOC & technical teams Analyse ITSM backlog/ticket trends Recommend improvements to Conditional Access & ASR policies Required Experience Strong Microsoft Defender expertise Advanced KQL capability (hands-on) SOC/incident ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non-functional requirements (availability, latency, throughput, cost, DR/RTO-RPO) and ensure solutions meet them. Implement identity & access (Entra ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non functional requirements (availability, latency, throughput, cost, DR/RTO RPO) and ensure solutions meet them. Implement identity & access (Entra ...

complex multi-supplier delivery, with clear governance, ownership, and controls Establish and maintain programme governance, RAID, dependencies, and financial oversight Partner with Infrastructure & Operations, ITSM, Security, Architecture, and Testing leadership Manage a small specialist team delivering service readiness at pace Proactively manage risk across a fast-moving DC exit ...

client is looking for a Network Engineer/Tooling SME to support design, deployment, and optimisation of integrations between network observability tools and ITSM platforms click apply for full job details ...

full service life cycle for all Voice and Contact Centre infrastructure services Define operational plans, KPIs, and service levels Ensure strong application of ITSM processes (Incident, Problem, Change) Manage global service escalations using a follow-the-Sun model Monitor performance metrics and proactively drive service improvements Coordinate service changes, product … Support strategic programmes from planning through to delivery Ensure alignment with global IT and Voice & Contact Centre strategies Experience & Qualifications Strong understanding of IT Service Management, Voice Infrastructure, and Contact Centre technologies Hands-on experience across one or more stages of the service or development life cycle Proven experience managing ...

client is looking for a Network Engineer/Tooling SME to support design, deployment, and optimisation of integrations between network observability tools and ITSM platforms. The role requires strong network engineering fundamentals and hands-on tooling expertise across on-prem and cloud environments. Key Requirements: Proven experience as a Network …/Tooling SME. Strong background in network engineering and operational support environments. Hands-on experience designing and implementing integrations between network monitoring tools and ITSM platforms (e.g. ServiceNow). Expertise configuring and optimising network observability tools across on prem and cloud platforms. Proficiency with: SolarWinds (on prem and cloud observability ...