20 of 20 Contract ITSM Jobs in London

enterprise environments Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD/Entra ID Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool ...

membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third ...

Responsibilities: User Insights & Analytics: Gather, interpret, and communicate user experience insights across EMEA. Monitor satisfaction, sentiment, and behavioural trends using ITSM tools. Build user personas and employ journey mapping to identify friction points and moments that matter. Provide actionable recommendations based on user feedback. Agile and Continuous Improvement: Embed agile ...

transfer, upskilling and team development programmes that reduce reliance on third parties and keep platforms evolving from within Strong working knowledge of ServiceNow capabilities, ITSM, ITOM, CMDB, CSM, workflow automation and integration concepts Commercial acumen, experience with licence strategy, business case management, vendor governance and cost transparency Exceptional stakeholder management ...

teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management practices across Incident, Problem, Change and Knowledge Management. Ensure ...

Engage senior business stakeholders, platform owner and process owners Present architecture recommendations to governance boards Provide strategic architectural guidance throughout delivery Must Have Skills ITSM CMDB Common Service Data Model (CSDM) ITOM Discovery Service Mapping ITAM Hardware Asset Management Software Asset Management IntegrationHub Flow Designer ServiceNow platform governance Architecture Enterprise ...

major enterprise environment, delivering scalable ServiceNow solutions across workflows, integrations, automation and platform enhancements. Key skills: 7+ years' hands-on ServiceNow development experience Strong ITSM, Service Catalog, Flow Designer, IntegrationHub & CMDB Advanced JavaScript, Glide APIs, Business Rules & Script Includes Extensive REST/SOAP API, OAuth, JSON/XML & MID Server ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … establish governance frameworks, monitor service performance through KPIs and SLAs, and foster a culture of continuous improvement across technology teams. As the Head of ITSM, you will work closely with senior stakeholders, business leaders, and technical teams to ensure IT services are delivered efficiently and meet organisational needs. You will ...

Essential Skills Strong ServiceNow Solution/Platform Architecture experience. Proven CMDB and CSDM transformation experience. Strong ServiceNow data architecture and governance experience. Experience across ITSM, ITOM, Discovery, Service Mapping, ITAM/HAM/SAM . Experience with IntegrationHub, Flow Designer, APIs, ETL and enterprise integrations . Strong data architecture skills ...

Business Rules and Service Catalog Experience working within Agile delivery teams Desirable CSA, CAD or CIS-HRSD certification REST API and ServiceNow integration experience ITSM or CSM experience Experience within large enterprise environments We are looking for a hands-on ServiceNow HRSD specialist who can independently deliver high-quality solutions ...

REQUIRED to be eligible for the role * Active SC clearance is STRONGLY PREFERRED KEY EXPERIENCE: * Service Architecture/Service Design * IT Service Management (ITSM) and ITIL * Experience creating Service Design Packages (SDPs) * Service Operating Model design * ServiceNow or similar ITSM tools * Service Transition/transition into service * Creating and negotiating … Service Transition teams to ensure services are successfully designed, approved and transitioned into operation. If you are an experienced Senior Service Architect with strong ITSM/ITIL experience and SC clearance, please send your latest CV for consideration. ...

Description :- Develop and maintain ServiceNow ITSM solutions following best practices. Customize Service Catalog, Approval Workflows, Notifications, and SLAs ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you'll help deliver … Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management best practices. Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems. Knowledge of automation, orchestration and AI-driven service management. Experience ...

ITSM Business Analyst Needed! I'm currently supporting an insurance client of mine who are looking to bring on an ITSM Business Analyst on an initial contract till the end of the year with scope of extensions. The role is fully remote and sitting inside IR35 with my client being … able to pay up to £525 per day. he role focuses on supporting the transition of multiple entities to unified global ITSM processes and platforms, ensuring service stability and regulatory compliance throughout the onboarding process. The successful candidate will work closely with the Technical Lead and Core Project Team ...

ServiceNow & ITAM Platform Architecture Design and govern ITAM solutions using ServiceNow and related platforms. Lead architecture decisions for HAM, SAM, CMDB, Discovery, Procurement, and ITSM integrations. Define scalable integration patterns between asset repositories, procurement systems, ERP platforms, discovery tools, and cloud environments. Ensure data quality, integrity, and consistency across … Skills Extensive experience in IT Asset Management architecture and governance. Strong knowledge of: ServiceNow HAM Pro ServiceNow SAM Pro CMDB Discovery and inventory platforms ITSM processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. Industry Knowledge ITIL ...

Solution Architect - IT Service Management UK Based | Fully Remote (Occasional Travel for Workshops) BPSS Check Required 5 Month Engagement | InsideIR35 We're seeking an experienced Solution Architect with a strong background in IT Service Management to support the design, governance, and continuous improvement of critical IT services. Key Responsibilities Support … service architecture documentation and configuration management controls. Drive service stability, resilience, and continuous improvement initiatives. Required Experience Proven experience in Solution Architecture and IT Service Management environments. Strong knowledge of ITIL processes , including Incident, Problem, and Change Management. Experience supporting complex live production systems. Strong stakeholder management and communication skills. ...

Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will … role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience working within IT Service Management environments and service delivery functions. Previous experience leading or managing a Service Desk team. Proven background in customer-focused service delivery. Experience of managing and coordinating projects. ...

systems are correctly supported with the flexibility to be quickly transformed As a Senior Service Architect, you will be called upon to provide IT Service Management Consultancy to help provide subject matter expertise and insights to resolve complex issues and introduce service improvements into Justice Digital With user needs … creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records Knowledge of the Common Services Data Model and Service Hierarchy concepts Security Clearance ...

Solution Architect - IT Service Management UK Based Fully Remote (Occasional Travel for Workshops) BPSS Check Required 5 Month Engagement InsideIR35 We're seeking an experienced Solution Architect with a strong background in IT Service Management to support the design, governance, and continuous improvement of critical IT services click apply ...

platform, working closely with technical teams and key stakeholders to turn business requirements into high-quality solutions. The programme has a particular focus on ITSM, ITOM and AIOps, alongside integrations and wider platform development. You'll need: Strong hands-on ServiceNow development experience Proven delivery experience across ITSM and ITOM ...