1 to 25 of 33 Contract ITSM Jobs in London

to new users and support team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center More ❯

MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP More ❯

MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

years' experience in an IT support role. Strong knowledge of Windows client/server environments, Microsoft 365, Intune, and Autopilot. Familiarity with networking concepts and troubleshooting. Experience with ITSM platforms such as Jira Service Management. Excellent problem-solving and analytical skills. Strong communication skills to explain technical concepts clearly to non-technical users. Please apply with your most recent updated More ❯

IT Operations, or Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills, with experience engaging senior leadership. Knowledge of regulatory and compliance More ❯

IT Operations, or Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills, with experience engaging senior leadership. Knowledge of regulatory and compliance More ❯

and manage third-party relations. Strong analytical skills with the capability to create informed design and strategy artefacts. Experience in translating design principles into contractual agreements and requirements. IT Service Management qualifications, such as ITIL, with practical operation experience in large organisations. Knowledge of cloud computing service models (SaaS, PaaS, IaaS) and broad knowledge of Technology and Data Services. Understanding More ❯

to travel across London/satellite sites. Flexibility to work any shift within 07:00-19:00 . Nice to have Apple Business Manager/Intune/SCCM exposure. ITSM tools (ServiceNow/Remedy). Vendor accreditations (HP/Dell/Lenovo). Apply Please reply with: CV (Word/PDF) Clearance status (SC/DV + dates) Availability/ More ❯

and compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication More ❯

compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication More ❯

compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication More ❯

Resource Planning and Asset Management systems. - Knowledge of cloud computing service models, such as SaaS, PaaS, IaaS. - Knowledge IT applications in public transportation and its business environment & Knowledge of ITSM Tools. - Financial processes (including project authorisation) - Commercial management best practice to ensure effective supply chain arrangements to deliver value, quality and reliability Day-to-day of the role: Oversee the More ❯

release issue tracking and remediation. Required Skills: Extensive release management experience in financial services. Strong knowledge of ITIL, change governance, and regulatory standards (DORA, SOX, GDPR). Familiarity with ITSM tools (ServiceNow), CI/CD pipelines, and scaled agile frameworks (SAFe). Excellent leadership and stakeholder management skills. What's on Offer: Competitive day rate: £739/day (Inside IR35 More ❯

release issue tracking and remediation. Required Skills: Extensive release management experience in financial services. Strong knowledge of ITIL, change governance, and regulatory standards (DORA, SOX, GDPR). Familiarity with ITSM tools (ServiceNow), CI/CD pipelines, and scaled agile frameworks (SAFe). Excellent leadership and stakeholder management skills. What's on Offer: Competitive day rate: £739/day (Inside IR35 More ❯

and SOM modules. Strong command of JavaScript, Flow Designer, Script Includes, Business Rules, and UI Actions. Expertise in Integration Hub, MID Servers, and external system integrations. Deep understanding of ITSM, CSM, Procurement, and Finance domain processes. Certifications Required : ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) or equivalent experience Excellent communication, stakeholder management More ❯

Provide technical guidance and SME-level support throughout the project lifecycle Key Skills & Experience: Proven experience as a ServiceNow Implementation Specialist/SME Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and More ❯

environments and align with enterprise governance frameworks. Optimise release, deployment, and change orchestration through scalable technical patterns. Integration & Platform Governance Lead API, integration, and data-flow design between ServiceNow, ITSM tooling, monitoring platforms, and CMDB sources. Establish and enforce platform guardrails, coding standards, reusable patterns, and configuration guidelines. Conduct technical reviews and ensure proposed solutions adhere to architecture principles. Continuous More ❯

environments and align with enterprise governance frameworks. Optimise release, deployment, and change orchestration through scalable technical patterns. Integration & Platform Governance Lead API, integration, and data-flow design between ServiceNow, ITSM tooling, monitoring platforms, and CMDB sources. Establish and enforce platform guardrails, coding standards, reusable patterns, and configuration guidelines. Conduct technical reviews and ensure proposed solutions adhere to architecture principles. Continuous More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

You’ll lead a team of developers, drive platform architecture, and ensure best practices across multiple ServiceNow modules. Key Responsibilities Lead end-to-end ServiceNow solution design and development (ITSM, ITOM, CSM, GRC, App Engine, etc.). Translate business needs into technical architecture and integrations. Guide developers, enforce coding standards, and optimize platform performance. Manage CMDB, Discovery, and automation initiatives. More ❯

year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA, Confluence, TestRail, HP ALM ). Familiarity More ❯

Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating where appropriate. Log and manage tickets in the ITSM platform in line with SLAs. Maintain accurate documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential … desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge More ❯