22 of 22 Contract ITSM Jobs in London

successful Incident Manager, you will have: Proven experience working as an Incident Manager within complex IT service environments. Strong understanding of IT Service Management principles, ideally supported by ITIL v4 Foundation, ITIL Expert, ISO 20000 certification, or equivalent experience. Demonstrable experience managing and responding to IT events across enterprise-scale ...

technological projects. Experience leading quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. ...

other highly regulated environments. Knowledge of Microsoft Endpoint Manager, Intune, SCCM or related endpoint technologies. Experience supporting large enterprise desktop environments. Familiarity with ITSM platforms such as ServiceNow. Contract Details Role: Nexthink Platform SME Client: Leading London Law Firm Location: Remote with occasional travel to London IR35 Status: Inside IR35 ...

Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering, Computer Science, Information Technology, or a related discipline. At least 7 years of hands-on experience designing ...

need: Proven hands-on Freshservice administration experience Strong workflow automation and integration skills Good ITIL and service management knowledge Experience rolling out ITSM beyond IT (HR, Facilities, Finance) Confidence working with technical and non-technical stakeholders Central London, hybrid (4 days onsite) £550 - £600 per day, Outside IR35 6 months ...

automation and architecture experience. Strong understanding of patching and vulnerability management processes. Experience across server, operating system, network, container and database platforms. ServiceNow and ITSM process knowledge. Proven ability to drive large-scale operational transformation and process improvement. Strong stakeholder management and communication skills. Experience reducing enterprise vulnerability backlogs highly ...

maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client ...

processes Strong understanding of automation and orchestration across enterprise infrastructure Exposure to server, OS, network, container and database environments Good knowledge of ServiceNow and ITSM processes Experience delivering operational transformation or significant process improvement Strong stakeholder management and communication skills Experience working in complex enterprise environments Experience of reducing large ...

processing failures and integration problems, providing SME support during major incidents and driving root cause analysis Build integrations and automation - connect monitoring with ServiceNow, ITSM, reporting and automation tooling via gateways, APIs and event forwarding, and develop scripts that remove manual effort Set the standards - define monitoring policies, best practice ...

. Current DV clearance Desirable experience . Public sector experience is highly desirable, particularly within central or local government . Experience using an IT service management or ticketing system . Familiarity with incident management, service requests and service level targets . Experience working in a security-conscious environment Working arrangements ...

asset management, CMDB controls and data quality. Hands-on experience improving asset records and reconciling data between systems. Good understanding of ITIL and IT service management processes. The ability to work effectively with technical teams and suppliers and drive issues through to resolution. Experience with HaloITSM would be useful ...

services. This role needs to shape what the service needs to become and how the organisation governs and evolves it, rather than focusing on ITSM processes and operational service support. Product Leadership & Governance Own and manage the Product Vision and Product Goals for all C&C platforms/services. Ensure ...

Environments Experience of Hybrid Cloud & On-Premises Infrastructure AWS, Azure or other Major Cloud Platform Security Experience Experience Integrating Security Tooling with SIEM, SOAR, ITSM & Observability Platforms. Experience Designing or Implementing Zero Trust Architectures. Experience with Identity-Aware Segmentation & Workload Protection The Measure of Success will therefore be both Technical ...

Required experience will include: Proven track record of supporting demanding and high-energy users in a corporate environment. Deep understanding of IT Service Management (ITSM) practices and experience using ServiceNow. Hands-on experience with Windows 10/11 operating systems, Active Directory, Citrix virtual desktops, and Microsoft 365. Experience supporting ...

ITSM Engineer Freshservice 3 Month Contract | Hybrid | London, Leeds or Manchester |£400 p/d Outside IR35 Im currently working with a leading UK media and entertainment organisation who are looking for an experienced ITSM Engineer to join their Group Technology function on an initial 3-month … contract. The role sits within their Service Integration & Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisations IT Service Management platform. Youll be working closely with the ITSM Product Manager, taking ownership of the administration, optimisation and continuous improvement of a Freshservice ITSM/ ...

Japanese Speaking IT Support Officer Location: Central London Salary: £32,000–£35,000 Contract: 12-month fixed-term contract with potential to become permanent Working pattern: Office-based during initial training, with hybrid working available ...

requests. It combines workflow and LLM-based agentic orchestration, real-time AI assistance, and a trusted knowledge engine. This multidisciplinary role brings together ITSM, automation, AI governance, and knowledge and data architecture to shape one coherent, evolving product. What You Will Own Define the end-to-end architecture for incident … provide technical authority throughout delivery. Advise senior operations, product and engineering stakeholders, turning competing demands into clear architectural direction. What You Bring Operations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting ...

requests. It combines workflow and LLM-based agentic orchestration, real-time AI assistance, and a trusted knowledge engine. This multidisciplinary role brings together ITSM, automation, AI governance, and knowledge and data architecture to shape one coherent, evolving product.What You Will Own Define the end-to-end architecture for incident, change … provide technical authority throughout delivery. Advise senior operations, product and engineering stakeholders, turning competing demands into clear architectural direction. What You BringOperations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting and multi ...

fantastic opportunity to make a visible impact within one of the world's most recognised sporting organisations. What will you be doing? IT Service Management: Oversee the delivery and continual improvement of the FA's IT services, ensuring they remain aligned with organisational priorities. Partner with business units and customers … understand their needs, set and monitor Service Level Agreements to maintain high-quality support Implement and govern core ITSM processes, including incident, problem, change, and configuration management. Own, manage, and continuously improve Problem Management within our Product Management functions. Stakeholder Management: Build strong relationships with project teams, service owners, suppliers ...

orchestration Automation strategy and future-state architecture Operating model and process transformation Patch compliance and remediation workflows Infrastructure tooling and technology assessment ServiceNow and ITSM processes Enterprise infrastructure architecture Automation across servers, operating systems, networks, containers and databases Stakeholder engagement across technical and executive teams Defining implementation roadmaps and transformation … have strong experience in: Enterprise infrastructure architecture Infrastructure automation and orchestration Patch management/patching Vulnerability management Vulnerability remediation Security remediation and patch compliance ITSM/Service Management ServiceNow Large-scale infrastructure transformation Operational process improvement Automation strategy and tooling Enterprise server and operating system environments Network infrastructure Container platforms ...

ServiceNow Developer - Central London - ServiceNow, ITSM, JavaScript, Glide API, Integration Hub TrinIT Talent are looking for a ServiceNow Developer to come on board for a 6 month contract based in Central London. This role falls Out of Scope of IR35 and is paying £350 per day. Job Description:- Our client … large enterprise IT function, needs an experienced ServiceNow Developer to build out and support their ITSM platform. You will be developing, configuring and customising ServiceNow, and working across Incident, Problem, Change, Request, Service Catalogue and SLA Management. Day to day you will be writing solutions using JavaScript, Glide API, Business ...

ServiceNow consultancy expertise within an established ServiceNow environment. Your new role As a Senior ServiceNow Technical Consultant, you will deliver technical consultancy across ServiceNow ITSM and ITOM modules, supporting platform enhancements and backlog reduction activities. You will work closely with architects and client stakeholders to deliver successful project outcomes while … ensuring the ServiceNow platform remains effective and optimised. Key responsibilities Deliver ServiceNow technical consultancy across ITSM and ITOM modules. Support backlog reduction and platform enhancement initiatives. Develop, configure and customise ServiceNow solutions. Troubleshoot and resolve complex technical issues. Collaborate with architects and client stakeholders to achieve project objectives. Essential skills ...