15 of 15 Contract ITSM Jobs in London

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants More ❯

of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate will hold a relevant degree and More ❯

of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate will hold a relevant degree and More ❯

copiers, IP telephony, mobile devices, and general hardware/software problems. Support business applications using defined SOPs and escalate when needed. Track and manage tickets using the internal IT service management platform. Collaborate with senior IT teams to improve processes and share knowledge. Participate in documentation, process enhancement, and urgent support efforts. What You'll Bring 3+ years' experience in More ❯

Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. More ❯

including regulators. Skills and Experience: Extensive experience in delivering complex ServiceNow solutions in a regulated industry. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, ITOM, ITAM, CSDM, CMDB and CSM Proficient with ServiceNow in both Public and Private cloud environments. Excellent communication skills for engaging with technical and non-technical audiences. Highly motivated, adaptable More ❯

and integration of Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. Act as a key More ❯

and some exposure to Ruby on Rails, we want to hear from you! This is a short-term contract, where you will be modifying the frontend of an existing ITSM platform. What We're Looking For: Proven expertise in Angular (preferably v12 or newer) Exposure to Ruby on Rails - you won't be writing full Rails apps, but familiarity is More ❯

ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes & Technical Delivery … organisation structures (many sites and geographically spread) Experience of upper mid/large enterprise IT service provision Experienced in running and managing outsourced IT services Skills and Abilities: IT Service Management IT Project Management Proven ability in the development and implementation of information security and information governance policies, procedures, and mechanisms Proven ability to implement effective disaster recovery and business More ❯

to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities * Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. * Create and maintain business rules, client scripts, UI policies, flows, and integrations. * Collaborate with stakeholders to gather requirements and translate them into technical solutions. * Participate … processes and service management principles. * Strong problem-solving and communication skills. Preferred Qualifications * ServiceNow Certified System Administrator (CSA). * One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM). * Experience with Flow Designer, App Engine Studio, or Performance Analytics. * Exposure to Agile/Scrum methodologies. More ❯

Certified Internetwork Expert (CCIE) F5 Certified BIG-IP Administrator (F5-CA) Checkpoint Certified Security Expert (CCSE) CompTIA Security+ or similar security certification ITIL Foundation or similar IT Service Management (ITSM) certifications. Interview Process: 2 Technical Interview with Internal Team & Client More ❯

to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI policies, flows, and integrations. • Collaborate with stakeholders to gather requirements and translate them into technical solutions. • Participate … processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM). • Experience with Flow Designer, App Engine Studio, or Performance Analytics. • Exposure to Agile/Scrum methodologies. If you are interested in this position and would like to More ❯

relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON• ServiceNow Developer certification is a plus• Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.)• Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator)• Micro-services architecture knowledge, enterprise integration patterns• Experience in Jira, Confluence, Rabbit More ❯

merger of two technology-led organisations. While internal IT teams continue to manage infrastructure and administrative tooling, this programme is focused on aligning business-critical platforms-ERP, CRM, and ITSM-to enable unified trading as a single legal entity by FY2026. This role is part of a blended delivery team and will play a key role in shaping systems architecture … across domains, ensuring validated business requirements are translated into structured, scalable delivery inputs. Role Summary The Integration Architect will lead systems analysis and integration design across ERP, CRM, and ITSM domains. The successful candidate will work closely with stakeholders, internal teams, and external partners to define integration patterns, document system requirements, and support the packaging of work for delivery. Candidates … state delivery. Ensure traceability and clarity across internal and third-party delivery teams. Cross-Domain Integration Design Define and document integration flows and architectural models across ERP, CRM, and ITSM domains. Ensure platform interactions support unified processes and data visibility across the organisation. Develop deliverables that enable both internal configuration and scoped outsourcing of work packages. ERP Architecture Focus Lead More ❯

are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Middleware Platform ITSM Lead Location: London. Hybrid, 1-2 days per week in office. Duration: 31/12/2025 Pay-rate: £402/day Inside IR35 Role Description: Requirement of a service More ❯