1 to 25 of 37 Contract ITSM Jobs in London

including Outlook, Teams and SharePoint. Assist with onboarding and offboarding processes. Escalate complex technical issues where appropriate. Maintain accurate documentation and update the IT service management system. Support office technology, meeting room equipment and printers. Assist with technology rollouts, system upgrades and other IT projects. About You You'll enjoy ...

Azure and Amazon AWS preferred. Practical knowledge of ITIL-aligned service management practices, including Incident Management, Service Request Management, and Change Enablement; experience with ITSM tools such as ServiceNow beneficial. Proven ability to translate business and operational requirements into clear technical and service requirements. Excellent verbal and written communication skills ...

processes. Preferred ServiceNow Certified Implementation Specialist (CIS) – Integrated Risk Management (IRM) and/or Governance, Risk and Compliance (GRC). Additional ServiceNow certifications in ITSM, ITOM, CMDB, Discovery, or Vulnerability Management. Experience within security operations, vulnerability management, or cyber security functions. Experience working in large-scale enterprise ServiceNow environments. Familiarity ...

Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot ...

teams to define requirements and deliver scalable monitoring solutions. Support complex incident investigations and drive continuous service improvement. Integrate Splunk with monitoring, automation, and ITSM tools. Analyse and correlate data across multiple systems to deliver operational insights. Maintain documentation, standards, and monitoring patterns. Provide technical leadership and mentoring across ...

users Diagnosing and resolving desktop, laptop, printer, and peripheral issues Triaging support tickets and escalating to relevant teams where necessary Experience using an ITSM/ticketing system Supporting AV equipment, meeting room setups, and conferencing technology Supporting break-fix issues across end-user devices Excellent customer service and communication skills ...

Azure, AD, Networking, Infrastrcture, PowerPlatform. Proven experience operating in complex enterprise environments Background working alongside or supporting enterprise architecture functions Solid understanding of IT service management (ITIL or similar) Experience managing and governing third-party service providers Strong grasp of change control, risk management, and governance frameworks Ability to balance ...

verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. Understanding of IT Service Management and service taxonomy design. Experience with enterprise architecture frameworks. Experience designing information structures for collaboration platforms and digital workplaces. Familiarity with records management ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

such as Security, IT Operations, transaction monitoring). · Be able to evidence experience with integrating Splunk with data sources and other monitoring, automation and ITSM tools. · Have strong data analysis skills, correlating data from multiple data sources. · Be capable of articulating sophisticated designs, code and applications for large scale projects ...

such as Security, IT Operations, transaction monitoring). · Be able to evidence experience with integrating Splunk with data sources and other monitoring, automation and ITSM tools. · Have strong data analysis skills, correlating data from multiple data sources. · Be capable of articulating sophisticated designs, code and applications for large scale projects ...

such as Security, IT Operations, transaction monitoring). Be able to evidence experience with integrating Splunk with data sources and other monitoring, automation and ITSM tools. Have strong data analysis skills, correlating data from multiple data sources. Be capable of articulating sophisticated designs, code and applications for large scale projects ...

improve vulnerability management processes Enhance asset discovery and scanning coverage across on-prem and cloud environments Integrate Qualys with enterprise tools such as ITSM and CMDB platforms Automate workflows using APIs and scripting Produce reporting and dashboards for technical and business stakeholders Support remediation programmes and provide best practice guidance ...

processes Map current and future state identity lifecycle processes Gather and define business and technical requirements Capture integration requirements (HR systems, SIEM, PAM, ITSM, AD/Entra) Support application onboarding, role modelling, and access policies Document data flows, attribute mappings, and provisioning rules Work with global stakeholders to align regional ...

legal or professional services environment (e.g., Aderant, Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.) Build reusable, scalable components using out-of-the-box functionality Minimise customisation ...

have an exciting job opportunity for ServiceNow Designer/ServiceNow Architect role at London, UK - Contract Role: ServiceNow Designer/ServiceNow Architect (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps) Duration: Contract Location: London, UK Service now Architect Key Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best … functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely ...

Proven experience supporting and configuring Totalmobile Connect . Experience with NEC Housing is highly desirable. Strong SQL and application support experience. Knowledge of IT service management processes and application lifecycle support. Excellent stakeholder management and communication skills. Experience working within Local Government, Housing or Asset Management environments is advantageous. What ...

Proven experience supporting and configuring Totalmobile Connect . Experience with NEC Housing is highly desirable. Strong SQL and application support experience. Knowledge of IT service management processes and application lifecycle support. Excellent stakeholder management and communication skills. Experience working within Local Government, Housing or Asset Management environments is advantageous. What ...

stakeholders to build scalable, high-quality implementations aligned to business requirements. Key Experience Required Strong hands-on experience with ServiceNow development Proven delivery across ITSM, with strong exposure to ITOM (ideally incl. AIOps) Experience building and delivering end-to-end ServiceNow solutions Solid experience with integrations (REST/SOAP APIs ...

stakeholders to build scalable, high-quality implementations aligned to business requirements. Key Experience Required Strong hands-on experience with ServiceNow development Proven delivery across ITSM, with strong exposure to ITOM (ideally incl. AIOps) Experience building and delivering end-to-end ServiceNow solutions Solid experience with integrations (REST/SOAP APIs ...

Architect and design CMDB solutions that support complex business and technology requirements within the Common Service Data Model (CSDM) framework. Design and implement ServiceNow ITSM, ITOM Discovery, and CMDB solutions aligned with business needs and industry best practices. Collaborate with process owners to define configuration management requirements, conduct gap analysis … scale ServiceNow environments. Experience creating, maintaining, and governing CMDBs, asset repositories, and configuration management databases within complex IT environments. Strong knowledge of ServiceNow ITOM, ITSM, and Asset Management capabilities. Experience with CSDM, Application Portfolio Management (APM), and Technology Portfolio Management (TPM). Working knowledge of infrastructure technologies including servers, networks ...

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting * Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) * Understanding of Agile based approach to software development (SCRUM experience a plus) * Ability to work remotely and largely … often-demanding timeline * Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Secondary Skills * Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) * Understanding of the project delivery life cycle and processes * Practical experience in creation or modification of the relevant CSM, ITSM ...

types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. Collaborate with service management, IT operations … into scalable, well-architected JSM solutions. Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps , and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...