1 to 25 of 28 Contract ITSM Jobs in London

Experience of working with third party providers including managing their engineers and ticket queues Experience providing VIP support Solid understanding of Security and audit & compliance requirements Experience of ServiceNow ITSM Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all More ❯

AWS Inspector Agent-based and network-based scanning Cloud integrations (AWS, Azure, GCP) Dashboards and risk-based prioritisation Patch & Endpoint Management - Microsoft Intune/SCCM/WSUS Jamf Workflow & ITSM Integration - ServiceNow (dashboards, SOAR) Jira Cloud & Application Security - AWS Security Hub Azure Defender for Cloud Veracode Threat Intelligence & Exploit Context - Tenable Threat Intelligence Exploit DB Metasploit SIEM, SOAR & Monitoring - Microsoft More ❯

ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. More ❯

Developer, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party More ❯

continual service improvement (CSI) Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way More ❯

Server Print Queues Bit9/Carbon Black/App Control SCOM (monitoring) IIS, DFS, KMS (working knowledge desirable) Other Tools: Microsoft Excel (reporting and analysis) Incident Management Databases/ITSM tools Microsoft Teams (collaboration) About the Team The Retail Implementation Team is responsible for rolling out IT, voice, and data solutions across the UK, Ireland, Channel Islands, France, and Franchise More ❯

them in the delivery of a business-critical ServiceNow project. The Business Analyst will have in the following: Inside IR35 Solid Business Analysis, specialising in the area of ServiceNow ITSM Experience in designing and implementing ServiceNow Solutions Converting high-level Business Requirements and User Requirements into functional specifications and documenting Requirement statements are complete, concise, traceable, feasible and are detailed More ❯

them in the delivery of a business-critical ServiceNow project. The Business Analyst will have in the following: Inside IR35 Solid Business Analysis, specialising in the area of ServiceNow ITSM Experience in designing and implementing ServiceNow Solutions Converting high-level Business Requirements and User Requirements into functional specifications and documenting Requirement statements are complete, concise, traceable, feasible and are detailed More ❯

them in the delivery of a business-critical ServiceNow project. The Business Analyst will have in the following: Inside IR35 Solid Business Analysis, specialising in the area of ServiceNow ITSM Experience in designing and implementing ServiceNow Solutions Converting high-level Business Requirements and User Requirements into functional specifications and documenting Requirement statements are complete, concise, traceable, feasible and are detailed More ❯

worked in Central Government. You will be responsible for supporting the development of enterprise workflows and data-driven decisions. You must have experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions is also required. Experience of REST/SOAP API Integration: Building and More ❯

Defender for Cloud, Entra ID, PIM AWS : Control Tower, SCPs, Security Hub, GuardDuty, IAM Security & Monitoring : Microsoft Sentinel (KQL), Defender XDR, audit dashboards Documentation & Governance : Blueprint repositories, risk registers, ITSM/CAB records If this role is of interest please send your cv to review ASAP More ❯

Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of Network and infrastructure ITSM tool/Call logging tool experience, such as ServiceNow, Remedy What you'll need to succeed Can do attitude. Proactive thinker Strong customer services skills Previous IT Support experience Immediately More ❯

Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of Network and infrastructure ITSM tool/Call logging tool experience, such as ServiceNow, Remedy What you'll need to succeed Can do attitude. Proactive thinker Strong customer services skills Previous IT Support experience Immediately More ❯

and policies throughout service design and delivery. Key Skills & Experience: Proven experience as a Service Delivery Architect or in a similar senior service delivery role. Strong understanding of IT service management frameworks (ITIL, COBIT, etc.) In-depth knowledge of cloud-based technologies and infrastructure. Candidates will be required to go through background checks before commencing contract. Must be eligible to More ❯

groups to the safe & granting required permissions. Platform creation & management. Custom User/Directory mapping. End-to end Access Management and troubleshooting authentication & connectivity issues Should have knowledge of ITSM tools. Monitoring, Administration, Troubleshooting of CyberArk components. Reporting features of CyberArk. More ❯

experience. Proficient in scripting (JavaScript, Glide API), platform configuration, and integration methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed … standards. Collaboration and communication skills, with the ability to contribute to solution design sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM)/Application Portfolio Management (APM)/Security Incident Response (SIR) experience Previous delivery experience with … GitHub, or Entra ID. Understanding of security and governance requirements in public sector IT environments. Job Role/Responsibilities: Design, develop, and configure ServiceNow applications, workflows, and integrations across ITSM, ITOM, CSM, and custom modules. Deliver assigned features aligned to roadmap priorities, such as: Yokohama upgrade readiness/Service Catalogue optimisation/Automation engine integrations/APM and CSM rollout More ❯

and software version control. Supporting proactive identification and resolution of potential service issues before they affect customers. Assisting with documentation, reporting, and service improvement initiatives. Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service. What we're looking for Essential skills & experience Strong knowledge of the Logic Monitor platform (LMCA certification desirable). … with N-able N-sight RMM agent deployment and maintenance. Skilled in creating and managing operational checklists for system health. Solid understanding of IT processes and event management within ITSM frameworks. Desirable Familiarity with ITIL best practices (Event, Incident, and Problem Management). Experience in IT support or operations roles. About you Proactive, flexible, and eager to learn. Strong analytical More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and Qualifications: ITIL Foundation Certified - Solid grounding in IT More ❯

the associated benefits. This role requires facilitation of client-facing workshops and interviews to gather valuable input. Key Responsibilities: - Provide strategic insights to be included in a future IT Service Management Blueprint for Reliability. - Create relevant blueprint artefacts addressing Process, Organisation, Technology, and Information (POTI) concerns. - Plan and facilitate workshops with client stakeholders to co-create the blueprint. - Offer expertise … for IT systems and services, ensuring non-functional requirements are met. - Skills in monitoring system availability, leveraging tools and dashboards to detect issues and identify trends. - Knowledge of IT Service Management, including Bridge, SOC, and NOC operations, to support necessary availability levels. - A commitment to continuous improvement in reliability and availability practises. - Strong understanding of IT Lifecycle Management in relation … to reliability and availability. - Effective stakeholder management and collaborative working skills. - Familiarity with IT Service Management processes. If you are passionate about enhancing IT reliability and are eager to make a significant impact in a dynamic consultancy environment, we encourage you to apply for this exciting opportunity. More ❯

technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. … automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations … including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub More ❯

technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. … automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations … including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub More ❯

IT Service Design & Transition Lead | 6 month contract Outside IR35 ServiceNow, ITIL, M365, Visio, ITSM M365 stack service design re-engineering Senior Service Designer, Mapping, Cloud environments Liaising with technical and non-technical Stakeholders This global media business is seeking a Senior Service Designer with multiple service designs and transitions projects completed to reverse engineer their M365 stack working with … Hybrid environments and document the best practice service design and architect the solution for the business. You will have strong ServiceNow experience combined with M365 stack, ITIL, Visio and ITSM practices. This is an immediate requirement starting early November for initially 6 months and will be Outside of IR35. Please reply with a CV, availability and current daily rate for More ❯