1 to 25 of 35 Contract ITSM Jobs in London

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years in IT support roles. Strong … Windows 10/11 and Office 365 VPN and remote support tools Active Directory Mobile device support (iOS & Android) Familiarity with ITIL principles and ITSM tools. Rate & Details Competitive rate: £180 - £200 per day (Inside IR35) 3 Month Contract Full-time, 5 days per week on-site (London) 1st/ ...

Financial Service background AWS and Azure Application migration experience to the cloud Mentoring experience Mainframe experience would be beneficial DevOps skills would be advantageous ITSM/ITIL Stakeholder Management skills Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

team , responsible for managing tools and processes that enable delivery and support of IT services. The team drives continuous improvement in IT Service Management (ITSM) , with a strong focus on operational resilience and DORA compliance . What You'll Be Doing Change Governance & Execution Lead the end-to-end IT … Management teams to align change practices with Agile and CI/CD delivery. What We're Looking For Experience & Skills Proven experience in IT Service Management or Change Management , ideally in complex IT environments. Strong track record of end-to-end change management , including major incident coordination. Familiarity with regulatory ...

IR35) Contract Duration: 6 months Start Date: Immediate Role Overview We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience click apply for full job details ...

hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication ...

Azure Cloud Operations within complex environments. Strong skills in automation , DevOps , and Site Reliability Engineering (SRE) principles. Knowledge of GDS standards , compliance frameworks, and ITSM integration. Expertise in IaC (Bicep/Terraform) , scripting ( PowerShell/Python ), and observability tools. Commercial awareness and ability to manage cloud costs effectively . Solid ...

Azure Cloud Operations within complex environments. Strong skills in automation , DevOps , and Site Reliability Engineering (SRE) principles. Knowledge of GDS standards , compliance frameworks, and ITSM integration. Expertise in IaC (Bicep/Terraform) , scripting ( PowerShell/Python ), and observability tools. Commercial awareness and ability to manage cloud costs effectively . Solid ...

automate infrastructure and application workflows. Troubleshoot and resolve complex automation and platform-related issues. Support integrations with CI/CD pipelines, monitoring platforms, and ITSM tools. Ensure automation workflows meet security, compliance, RBAC, and credential management requirements. Mentor and train engineers on Ansible usage, automation patterns, and DevOps practices. Evaluate ...

Solid experience implementing RBAC, security controls, and compliance in regulated enterprises. Good understanding of CI/CD, DevOps practices , and integrations with monitoring and ITSM tools. Experience with configuration-as-code concepts and automation governance. Excellent communication skills with the ability to engage technical and non-technical stakeholders. Strong documentation ...

practices within product and engineering teams Coach and mentor engineers and technical leads to build long-term SRE capability Support the transition from traditional ITSM/ITIL-heavy processes to an application-focused support culture Act as an advocate for cultural change, ownership, and reliability-focused engineering Collaborate closely with ...

make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this ...

Class Manager Complete any outstanding User Stories for Governance and Compliance, including the new service transition workflow Work on integration with the ITSM applications, including Incident and Problem Management, Change Enablement and Request Fulfilment Strengths and Experience ServiceNow Primarily significant experience of implementing CMDBs Experience with CSDM Hardware and Software ...

ServiceNow Developer in a commercial environment Strong hands-on experience with JavaScript and ServiceNow scripting Experience with one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM) Experience with REST/SOAP integrations and APIs Good understanding of ServiceNow architecture and data model Ability to work independently in a contract ...

ServiceNow Technical Consultant or Senior Developer In-depth knowledge of ServiceNow architecture and scripting (JavaScript) Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM) Proven experience delivering ServiceNow implementations in client-facing environments Experience with integrations, data migration, and platform configuration Comfortable working autonomously in a contract ...

/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure … with DevOps pipelines to enable automated updates of configuration items. Build automated solutions for CI/CD, monitoring, and reporting. Integration & Collaboration Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs. Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform ...

Contract We're seeking an experienced SRE Consultant/Coach to lead a transformation within an established operations team, shifting them from a traditional ITSM/ITIL-heavy model into a modern, product-aligned Application Support/SRE culture . Reference: AMC/CLI/SRE Postcode: EC #coli ...

enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills. … technical design sessions and translate business requirements into technical solutions. Platform Ownership Oversee ServiceNow platform governance, upgrades, and integrations. Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture. Drive automation and innovation across IT processes using ServiceNow capabilities. Technical Leadership Provide technical guidance to developers ...

work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules. You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve … requirements. Process & Solution Analysis Analyze current business processes and identify opportunities for improvement. Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM. Support the design of forms, catalogs, service portals, dashboards, and reports. Implementation Support Work closely with developers and technical teams ...

knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong … Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills ...

Working Pattern: Full Time Are you a dynamic leader with a passion for quality assurance and delivery in the exciting world of IT Service Management? Our client is seeking a ServiceNow Catalogue QA & Delivery Lead to bring a 'testing mindset' to their team and drive successful outcomes in their Service … pivotal role in managing the end-to-end project lifecycle for ServiceNow catalogue enhancements. Primary Skills Required: Primary Skill Understanding of IT Service Management (ITSM) processes and ServiceNow Service Catalog functionality. ServiceNow experience (especially Service Catalogue/ITSM/Service Request workflows) End-to-end testing/QA experience -Validating ...

environment. Proficiency in ensuring the quality of MDM and EUD, with a focus on continuous service improvement. Experience and knowledge in IT Service Management (ITSM) within secure environments in Defence, Nuclear, or Central Government. Experience in integrating ITSM policies and processes into product workflows. Proficient in Microsoft 365 and ServiceNow. ...

maintain clear, timely communication with stakeholders across multiple time zones to ensure transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues … Participate in service reviews and post-incident/post-problem retrospectives to capture lessons learned and drive operational excellence. Key Skills & Requirements: Extensive IT Service Management experience, with a strong focus on Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record ...

. Lead or participate in incident bridges , maintaining clear communication with stakeholders across multiple time zones. Ensure accurate incident logging, categorisation, and documentation in ITSM tools (e.g., ServiceNow). Conduct structured root cause analysis (RCA) for recurring or high-impact incidents. Log and track problems through to resolution and closure … Participate in service reviews and post-incident/post-problem retrospectives to capture lessons learned and drive operational excellence. Key Skills & Requirements Extensive IT Service Management experience , with a focus on Incident and Problem Management, preferably in the banking or financial services sector . Proven track record in managing major ...

integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks … contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory ...