An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide … support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or … a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and More ❯
An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide … support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or … a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and More ❯
My client is currently seeking a skilled Endpoint Management & Deployment Specialist to join their IT team on a contract basis. This role is crucial in managing, securing, and optimising the desktop environment, ensuring the reliable delivery of applications, updates, and configurations throughout the organisation. Key Responsibilities: Manage and support the enterprise Windows desktop environment across the organisation. Develop, maintain … and optimise endpoint configuration management solutions (e.g., Microsoft Intune, SCCM, or equivalent). Create and maintain automation scripts using PowerShell to streamline deployment, configuration, and patching processes. Oversee the deployment of operating systems, security patches, and applications to ensure compliance and minimise downtime. Implement and enforce endpoint security standards, policies, and configurations. Troubleshoot endpoint-related issues and provide 3rd … experience in Windows desktop administration and endpoint management. Strong knowledge of Windows OS internals, configuration, and troubleshooting. Expertise in PowerShell scripting for automation and deployment. Experience with endpoint configuration management tools (e.g., Microsoft Intune, SCCM, Group Policy, or equivalent). Familiarity with patch management, application packaging, and deployment. Good understanding of endpoint security practices (e.g., hardening, encryption, antivirus More ❯
a trading floor or high-pressure financial environment Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices Familiarity with bespoke trading applications such as Bloomberg Experience with mobiledevicemanagement (preferably Microsoft Intune) Proficiency with service desk tools (Avanti, ServiceNow, etc.) Understanding of business priorities and ability to triage support based on impact and urgency … preferred, ServiceNow and others acceptable) Support Microsoft 365 environment and related technologies Provide meeting room and AV support to ensure high service availability Support and deploy desktops, laptops, and mobile devices using tools like Intune Work collaboratively with other IT teams to escalate and resolve complex issues Maintain a high level of customer service and timely communication throughout issue More ❯
have hands-on, end-to-end experience with AirWatch-to-Intune migrations, strong expertise in Microsoft 365 and the broader Microsoft stack , plus working knowledge of CyberArk privileged access management and Microsoft Purview data governance solutions. This role requires technical depth in mobiledevicemanagement platforms and the ability to execute complex enterprise migrations while maintaining … security and compliance standards. Key Requirements: Direct AirWatch to Intune migration experience Strong M365 and Microsoft stack proficiency CyberArk and Microsoft Purview experience Infrastructure and endpoint management expertise To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation More ❯
