Level 2 Field Support/Service Desk Engineer
London
LA International Computer Consultants Ltd
ensuring procedures are executed to keep asset management tools up to date. * Diagnose and troubleshoot hardware and software issues. * Assist with the maintenance and administration of IT systems. * Use remote tools and diagnostic utilities to aid in troubleshooting. * Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met. * Escalate incidents and … in place * Provide suggestions for continual improvement. Key Skills & Experience: * Ideally 3+ years of Level 2 - IT Service Desk Support experience * Experience with ServiceNow - ITSM ticketing tool * Experience with remote desktop support tools * Must have technical knowledge on Windows Operating system including configuration, administration, and troubleshooting. * Must have Networking Knowledge of TCP/IP, DNS, DHCP, & VPNs, along More ❯
Employment Type: Contract
Posted: