Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows 10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving technical issues, and ensuring … deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge of Intune, Autopilot, and remote support More ❯
efficiency. · Create detailed and impactful documentation for your peers and our user base. · Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally. · Act as a point of contact on technical matters for local product and operations teams, as well as all other stakeholders. · Partner with IT Procurement to help … Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed. Skills iMac ios jamf macbook Apple Support Troubleshooting Technical support Customer service Applications support Hardware Job Title: Service Desk Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT More ❯
Central London, London, United Kingdom Hybrid/Remote Options
Franklin Bates Limited
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and … best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month term Day rate: £300-£325 per day, inside IR35 *Please only apply for consideration if you have full, independent right to work More ❯
Description We are seeking a highly motivated and experienced Senior Business Analyst with proven expertise in Salesforce and Kantata SX/NAPTA to join our dynamic team. This role will focus on supporting business processes related to Professional Services , Project Portfolio & Program Management (PPPM) , and Implementation workflows . You will collaborate with cross-functional teams including Product, Engineering, Professional … a key liaison between business stakeholders and technical teams, ensuring solutions are aligned with business needs and scalable across the organization. Requirements 5+ years of experience as a Business Analyst, with at least 2 years of direct experience working with both Salesforce and Kantata SX . Strong understanding of Professional Services operations , including PPPM, resource management, project financials, and More ❯
Business Analyst - Financial Services - London Inside IR35 - £300-350 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. 6Month contract 3days per week in the office Business Analyst required for a leading client based in London. My client is currently seeking a Business to come on board to More ❯
Business Analyst - Financial Services - London Inside IR35 - £300-350 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. 6Month contract 3days per week in the office Business Analyst required for a leading client based in London. My client is currently seeking a Business to come on board to More ❯
Business Analyst - Financial Services - London Inside IR35 - £300-350 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. 6Month contract 3days per week in the office Business Analyst required for a leading client based in London click apply for full job details More ❯
