2 of 2 Contract User Journey Map Jobs in London

User Researcher 6-Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 3 days a week onsite Must have current and active SC Clearance Government sector - Must have previous experience Key Responsibilities: Plan, lead, and deliver user research for public service … e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross ...

unique opportunity to shape how AI-enabled services are designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing … that leverage AI, data and automation. You'll work closely with multidisciplinary teams to ensure solutions are scalable, practical and aligned with both user needs and organisational goals. Essential Skills & Experience Strong experience designing end-to-end services within complex organisations Proven capability in service design methodologies, including ...