23 of 23 Contract User Research Jobs in London

Senior User Researcher - Agentic AI/Quantitative Research Outside IR35: £475 - £525 5 month initial contract, likely to extend ASAP Start Once a week/once every 2 weeks to London We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible for SC for this position. Key Responsibilities Lead the planning, design, and execution of user research activities for AI/LLM … powered services. Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments. Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective. Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks. Collaborate with AI More ❯

transformation to modernise the systems and services that support property ownership across England and Wales. As the Head of Systems Value, you will provide senior leadership that brings together user research and business analysis to drive evidence-based decision making across the organisation. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and … of Systems Value on a fixed term appointment for 2 years and possible extension to a permanent placement. Job description As the Head of Systems Value, you will combine user research and business analysis to drive evidence-based decision making across HM Land Registry. You will be responsible for building and leading a cross-disciplinary team that integrates … qualitative user insights with quantitative business metrics to inform product strategy and organisational priorities. By utilising your expertise in both research methodologies and business analysis, you will establish frameworks for connecting user needs to business outcomes, lead research initiatives through the product lifecycle and partner with executive stakeholders to influence strategic direction. You will work with More ❯

My client, who are a government funded organisation, working within the public sector are looking for an additional User Experience Research Consultant to come in and work initially on a 12 week basis fully remote. You Must have had experience of working alongside Gov.uk, please do not apply if this is not the case! You will be a … User Experience (UX) Research specialist that is passionate about research, user centered design, and building great products. An advocate of rapid iterative testing during development and upfront product discovery research. You will have created and led UX Research processes and strategy within an agile development environment, whilst working across multiple teams and platforms. From lab … based testing, diary studies, in-depth interviews, user groups, or remote evaluations, you will bring the right set of tools to solve the problem/answer the questions. Working closely with design and development teams to ensure the UX specification is successfully translated into visual design and code you must offer 3-4 years' experience working at an Agency More ❯

Senior User Researcher - Local Government/Public Sector Contract: 12 months Location: London (2 days on-site per week) IR35: Inside IR35 Experience required: Local Government/Council experience (essential) A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products … used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public … services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct research using both qualitative and quantitative methods Run research activities end-to-end More ❯

Hours: Standard business hours About the Role As a Product Marketing Manager , you'll play a pivotal role in shaping go-to-market strategies, leading impactful campaigns, and driving user engagement across products and markets. You'll leverage research, market insights, and data analysis to inform marketing decisions, craft compelling narratives, and deliver measurable business outcomes. Working with … minimal supervision, you'll act as a strategic partner to cross-functional teams-helping define product positioning, messaging, and user journeys that resonate with the target audience. You'll also foster an inclusive, collaborative environment that encourages diverse perspectives and equitable decision-making. Responsibilities Strategic Planning: Collaborate with regional and functional teams to develop marketing plans, define objectives, prioritize … Campaign Management: Lead medium- to large-scale marketing campaigns from concept to launch. Measure and analyze performance, optimize for results, and ensure alignment with organizational goals and OKRs. Market & User Insights: Identify research needs, scope and manage user research projects, and synthesize insights to inform product and marketing strategies. Go-to-Market Execution: Assess market opportunities More ❯

Hours: Standard business hours About the Role As a Product Marketing Manager , you'll play a pivotal role in shaping go-to-market strategies, leading impactful campaigns, and driving user engagement across products and markets. You'll leverage research, market insights, and data analysis to inform marketing decisions, craft compelling narratives, and deliver measurable business outcomes. Working with … minimal supervision, you'll act as a strategic partner to cross-functional teams-helping define product positioning, messaging, and user journeys that resonate with the target audience. You'll also foster an inclusive, collaborative environment that encourages diverse perspectives and equitable decision-making. Responsibilities Strategic Planning: Collaborate with regional and functional teams to develop marketing plans, define objectives, prioritize … Campaign Management: Lead medium- to large-scale marketing campaigns from concept to launch. Measure and analyze performance, optimize for results, and ensure alignment with organizational goals and OKRs. Market & User Insights: Identify research needs, scope and manage user research projects, and synthesize insights to inform product and marketing strategies. Go-to-Market Execution: Assess market opportunities More ❯

of a critical new system, with the potential to extend into the redesign of a further 9 systems based on pilot success. This is a unique opportunity for a user-centred design expert who can confidently operate in secure, fast-paced environments, working at the intersection of business analysis, service design, and digital user experience. You will play … a key role in gathering business and user requirements, translating them into actionable insights, and shaping intuitive, efficient digital interfaces that meet strict usability, accessibility, and security standards. Key Responsibilities: Lead UX research and user-centred design activities throughout the full product lifecycle. Collaborate closely with stakeholders, developers, and product owners to understand complex business needs and … system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex system requirements into clear, usable designs that improve user experience. Produce documentation such as user stories, acceptance criteria, and functional specifications. Advocate for UX best practices and inclusive design principles More ❯

Role: Senior User Researcher Location: Remote - Occasion travel to London or Leeds for workshops etc Duration: 6 Months Day rate: £(Apply online only) Umbrella Only Minimum of 5 years UK residency required Role responsibilities: Working on a " App Web to Native Transformation Alpha", collaborating closely with 2x IXDs and 1x UCD Lead. A mixture of primary and secondary research … prototypes to identify areas that could be improved dramatically by switching from web-based app to native-app code, and secondary will involve identifying all the existing findings/user needs we have regarding native capabilities, as well as conducting desk research on native user needs from wider mobile user research eg NNG. It's More ❯

define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements and high-level concepts into actionable service design solutions and step-by-step experiences, guiding teams from vision into detailed delivery Independently assess and own delivery of all … visual artefacts to communicate systems thinking. Bring experience beyond digital, including contact centres, expert advisory services, or other complex service environments Help plan, support and/or execute additional user research to ensure we are seeking right customer insight to aid business decisions A willingness to develop and present thoughtful, innovative service solutions that enhance and improve the … E2E experience, as it pertains to the user needs and business context you are trying to meet. Give and solicit feedback from others in the team to continually improve quality and understanding. Raise issues or opportunities to improve solutions, outcomes, process and quality as needed. Be ready to support with other design-related task requests such as research More ❯

optimise and enhance services to ensure they meet the needs of business. As follows: Define and implement service design strategies and methodologies across multiple projects and initiatives. Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider roadmap. Design concept journeys, blueprints, and roadmaps that elevate the total … user experience beyond immediate products or services. Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at office, 2 at home Duration: 06/08/ More ❯

advanced techniques (ReAct, Chain-of-Thought, ART) Build multi-agent workflows and context-aware LLM systems Advise on responsible AI practices and risk mitigation Collaborate with policy professionals and user researchers Essential Skills Proven prompt engineering experience across multiple LLMs Multi-agent systems and tool-augmented workflows Deep understanding of LLM failure modes and responsible AI Ability to translate More ❯

advanced techniques (ReAct, Chain-of-Thought, ART) Build multi-agent workflows and context-aware LLM systems Advise on responsible AI practices and risk mitigation Collaborate with policy professionals and user researchers Essential Skills Proven prompt engineering experience across multiple LLMs Multi-agent systems and tool-augmented workflows Deep understanding of LLM failure modes and responsible AI Ability to translate More ❯

an Agile team to support the development of dashboards and build automated reports to meet the needs of technical and non-technical users Work with the data analyst and user researcher to update relevant data models to allow business intelligence data to meet the organisation's specific needs Develop business intelligence reports that can be automated, reused and shared More ❯

an Agile team to support the development of dashboards and build automated reports to meet the needs of technical and non-technical users Work with the data analyst and user researcher to update relevant data models to allow business intelligence data to meet the organisation's specific needs Develop business intelligence reports that can be automated, reused and shared More ❯

transformation to modernise the systems and services that support property ownership across England and Wales. As the Head of Systems Value, you will provide senior leadership that brings together user research and business analysis to drive evidence-based decision making across the organisation click apply for full job details More ❯

code platforms (Power Platform) and Python Make technical and architectural decisions for AI projects Build solutions using AI frameworks (LangChain) and cloud AI services Collaborate with product owners and user researchers Provide technical direction to team of 15 Essential Skills Strong low-code/no-code platform experience (Power Platform) - disqualifying if absent Python proficiency for AI development AI More ❯

code platforms (Power Platform) and Python Make technical and architectural decisions for AI projects Build solutions using AI frameworks (LangChain) and cloud AI services Collaborate with product owners and user researchers Provide technical direction to team of 15 Essential Skills Strong low-code/no-code platform experience (Power Platform) - disqualifying if absent Python proficiency for AI development AI More ❯

to enhance cyber security services. Model processes and systems around vulnerability management. Share insights with service owners and project teams. Identify and recommend improvements across multiple organisations. Collaborate with User Researchers and Service Designers to meet user needs. Monitor and measure service effectiveness through KPIs. Who You Are: We're looking for a dynamic professional with: Expertise in … context, problem, and option analysis. Strong user experience and stakeholder relationship management skills. Proven ability in requirements definition and management. Experience in business modelling and process improvement. A solid understanding of cyber security risks and best practises. Proficiency in agile working practises and service testing. Why Join Us? Be part of a passionate team driving digital transformation in government More ❯

processes, systems and data, particularly around vulnerability management Share analysis and findings with service owners and project teams Identify opportunities for improvement across processes and services Work closely with User Researchers and Service Designers to ensure services meet user needs Support ongoing monitoring of services, including measurement through KPIs Contribute to several concurrent projects across organisational boundaries Skills More ❯

complexity change initiatives Model business processes and contribute to target operating models Collaborate with delivery teams to scope MVPs and visualise outcomes Support supplier selection and procurement processes Champion user needs and collaborate with user researchers Mentor junior analysts and contribute to communities of practice Essential Skills & Experience 5+ years in Business Analysis or Project Management Strong stakeholder … This is a chance to contribute to meaningful public service transformation, working with a collaborative and forward-thinking team. You'll be part of a programme that values innovation, user focus, and strategic thinking. More ❯

expertise in Microsoft Fabric to design, develop, and deliver a unified analytics interface for stakeholders. The role will consolidate data, dashboards, reports, models, and analytical outputs into a single, user-friendly Fabric-based experience leveraging Power BI, OneLake, and Fabric’s integrated data engineering and analytics capabilities . The BI Analyst will ensure the solution is visually intuitive, performant … accessible, and aligned with user needs across the organisation. Key Responsibilities Partner with Business Analysts and Product Teams to identify high-impact analytical opportunities and deliver insights using Microsoft Fabric (Power BI, Data Engineering, Data Factory, Lakehouse) . Conduct exploratory data analysis (EDA) within Fabric to identify patterns, anomalies, and meaningful trends, translating findings into clear visual stories for … Data Factory, Lakehouse, and pipelines. Design and develop a single-pane-of-glass analytics interface within Microsoft Fabric, integrating dashboards, reports, semantic models, and data assets into a coherent user experience. Implement WCAG 2.2 accessibility standards , ensuring the interface is inclusive and usable for all audiences. Optimise front-end performance across Fabric workspace components, ensuring efficient load times and More ❯

of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery … at national scale. Main duties of the job User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design … and negotiation with senior stakeholders to improvehealth outcomes for the public or health professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable Leading, coaching, and line-managing user-centred More ❯

Bristol) Active SC clearance required We're partnering with a central government department to hire a Product Manager to own two critical digital products. You'll ensure both meet user needs, align with GDS standards , and deliver secure, reliable outcomes across government. Your role: Lead product delivery in an agile, user-centred environment Act as the bridge between … delivery teams and cyber service owners Manage backlogs, prioritise user stories, and report progress to management Support service wrap and content development, working closely with user researchers, designers, and content teams Oversee day-to-day delivery and ensure alignment with wider objectives About you: Proven Product Manager experience, ideally in government or large digital services Strong stakeholder management More ❯