12 of 12 Contract User Research Jobs in London

Lead User Researcher (Secure Environment) Overview We are seeking an experienced Lead User Researcher to support the delivery of a highly secure, business-critical capability. Working as part of a small, specialist project team, you will engage with senior stakeholders and end users operating in a highly controlled … setting. Your role will focus on understanding complex user needs, workflows, and behaviours, and shaping how a new service is adopted and supported. This is not a typical digital user research role. Access to users, tools, and environments will be restricted, requiring a pragmatic, adaptable approach ...

Cleared User Researcher - Remote - £540/day Inside IR35 We are seeking an experienced User Researcher with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with deep user research expertise, a strong track record … delivering insights that shape complex digital services, and experience working to GDS standards. The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. Working closely with delivery teams, service designers, and senior stakeholders ...

User Researcher Fully remote Inside IR35, £560 P/D 3-6 months BPSS We're working with a public sector client seeking an experienced User Researcher to support the delivery of user-centred digital services. Responsibilities: Plan and deliver qualitative and quantitative user research across the service lifecycle Translate user needs into clear insights to inform design and product decisions Work closely with service designers, product managers and delivery teams Engage with a range of stakeholders and present research findings clearly Ensure research approaches align with GDS standards and best ...

with occasional travel to London/Manchester/Newcastle Rate: £466 Active SC or eligible for clearance required Mandatory: Creating content designed to meet user needs and make complex language and processes easy to understand, always in the right format for your users Having a solid user focus … comfortable formulating hypotheses, gaining insights from data and user research, and taking decisions on those. Writing, editing, publishing and continuously improving content online. Working closely with diverse stakeholders to understand their views, whilst maintaining content quality and managing expectations. Thinking strategically, contributing to content strategies, and creating content ...

Design content across the full journey, including guidance, transactional content, error messages, and microcopy Work within multidisciplinary delivery teams (Product, Delivery, Design, Tech, Research) Use user research, analytics, and A/B testing to validate content decisions and improve completion rates Plan, run, and interpret A/… tests on payment related content (e.g. wording, sequencing, calls to action) Iterate content based on evidence to reduce user error, rework, and avoidable contact Ensure content meets accessibility standards (WCAG) and HMRC/GDS content principles Support service assessments and contribute to content standards for Payments Skills & Experience Proven ...

Cleared User Researcher - Remote - £540/day Inside IR35 We are seeking an experienced User Researcher with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with deep user research expertise, a strong track record ...

authority during a critical pre-election period. This is a fast-paced, short-term engagement focused on ensuring all digital content, intranet pages, and user journeys are accurate, accessible, and aligned to best practice standards ahead of upcoming elections.You will play a key role in reviewing, redesigning, and publishing … content across the council’s digital estate, ensuring services are clear, user-focused, and accessible. Working across multiple service areas, you’ll translate complex processes into intuitive digital journeys and high-quality content aligned to Government Digital Service (GDS) standards. Key Responsibilities Audit, review, write, and publish content across ...

design expertise, a passion for creating intuitive digital experiences, and experience working within GDS standards. The Role You will be responsible for designing accessible, user-centred digital interactions that meet user needs and business goals. Working closely with user researchers, service designers, developers, and stakeholders, you will … help shape and deliver high-quality digital services. Key Responsibilities Designing user journeys, task flows, and interaction patterns for complex digital services Creating wireframes, prototypes, and design specifications to communicate ideas clearly Collaborating with user researchers to incorporate insights into design decisions Working closely with developers to ensure ...

Central Government department on a major digital programme. This role is ideal for someone with strong service design expertise, experience shaping end-to-end user journeys, and working within GDS standards and frameworks. The Role You will play a key role in designing and improving digital services that … effective, usable, and accessible. Collaborating closely with user researchers, interaction designers, delivery teams, and stakeholders, you will help embed user-centred design principles across programmes. Key Responsibilities Mapping and designing end-to-end service journeys, including touchpoints across digital and non-digital channels Creating service blueprints, personas ...

Interaction Designer you will: Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material. Partner with … colleagues to ensure a consistent user experience across services, including designing reusable elements of a digital service. Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example User Researchers and Business Analysts. Deliver high quality digital service designs that meet ...

occasional travel to London Duration: 3 months We're looking for an experienced Interaction Designer to join our digital team and help design accessible, user-centred services that meet the needs of the public. You'll work on complex, high-impact services, collaborating closely with researchers, content designers, developers … policy colleagues. What you'll do Design intuitive, inclusive and accessible user journeys for public sector digital services Apply user-centred design principles across discovery, alpha, beta and live phases Produce and iterate interaction designs using wireframes, prototypes and service flows Use the GOV.UK Design System and contribute ...

Interaction Designer you will: Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material click apply ...