23 of 23 Contract User-Centered Design (UCD) Jobs in London

enabled services, contributing to innovative solutions. Demonstrated strength in leading multidisciplinary teams across product management, user-centered design (UCD), architecture, business analysis, suppliers, and service management, fostering a collaborative environment. Proficiency in developing or contributing to business cases, with a focus on cost modelling ...

important public sector service. This is an exciting opportunity for a confident and self-sufficient designer who can take ownership of interaction design and prototyping activity within a multidisciplinary team. The successful candidate will be the lead specialist for interaction design and will play … user journeys, developing prototypes and translating research insights into effective service improvements. What You'll Be Doing Working closely with Service Design, User Research and Product Management colleagues, you will: Design intuitive user journeys and interactions based on user ...

helping public sector multi-disciplinary teams gain an understanding of user needs, using their expertise to turn insight into meaningful design decisions, and ensure that products and services are accessible, inclusive and genuinely user-centred. Responsibilities include: - Apply a range of qualitative and quantitative … research, with demonstrable experience gained within large, complex or highly regulated project environments. - Strong experience of User-Centred Design (UCD) and have worked as part of multidisciplinary delivery teams. - Practical knowledge and experience of the Government Digital Service (GDS) standards, including applying GDS principles ...

user-centred digital services that meet both user needs and Government Digital Service (GDS) standards. Key Responsibilities Lead interaction design activities across complex digital services and transformation programmes. Design clear, effective and accessible user journeys, workflows and interfaces. Create wireframes … prototypes and interaction patterns to test and communicate design concepts. Collaborate closely with User Researchers, Service Designers, Product Managers and Developers. Use research insights and data to inform design decisions and improve user outcomes. Contribute to the development and maintenance of design ...

experienced SC Cleared UX Designer to join a high-profile government digital transformation programme. Working within a multidisciplinary Agile team, you'll help design and deliver user-centred digital services that meet GDS standards and provide excellent user experiences. Key Responsibilities Lead UX design … digital services and products. Create user journeys, wireframes, prototypes and interaction designs. Conduct and interpret user research to inform design decisions. Collaborate with User Researchers, Service Designers, Product Managers, Developers and Content Designers. Ensure services meet GDS standards, accessibility requirements and user ...

stakeholders, including Director and SRO level contacts. Identify, manage and mitigate risks, issues and dependencies. Facilitate collaboration across product, user-centred design, technical, architecture and security teams. Improve delivery frameworks, governance processes and ways of working. Support government assurance activities and programme reporting requirements. Ensure successful ...

with specific access needs or accessibility requirements. Stakeholder Management: Navigate and engage challenging stakeholders, successfully advocating for User-Centred Design (UCD) in fast-paced delivery environments. Essential Criteria Active Home Office-sponsored SC Clearance (Mandatory). Proven public sector experience and strong alignment with GDS standards ...

retention, and attainment. Work closely with data engineers, BI developers, analysts, and technology partners to deliver product enhancements. Champion user-centred design and continuous improvement practices. Monitor product performance and user adoption, identifying opportunities for further optimisation. Support governance, data quality, and compliance considerations ...

journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government. Key Responsibilities Lead service design activities across discovery, alpha, beta and live phases. Design … Designer within multidisciplinary teams. Experience designing and improving complex end-to-end services. Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices. Excellent stakeholder management and facilitation skills. Demonstrable experience creating: Service Blueprints User Journeys Service Maps End-to-End Service Designs Experience working ...

transformation needs. Senior enterprise architecture experience across digital, data and technology services. Strong understanding of digital government service delivery, user-centred design, accessibility and assurance. Experience designing or assuring complex, regulated, data-rich services. Practical knowledge of cloud architecture, preferably Microsoft Azure, integration, identity, security ...

government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver ...

major public sector digital transformation programme delivering user-centred, accessible services. Working within a multidisciplinary team, you will lead content design activities across complex digital services, ensuring content is clear, accessible and aligned with user needs. You will collaborate closely with designers, researchers, business … creating service content and microcopy for complex digital services Strong understanding of accessibility standards and inclusive content design Experience working within multidisciplinary UCD teams Ability to interpret and apply user research findings Excellent stakeholder engagement and communication skills Active SC Clearance Technical Environment Experience with ...

improving end-to-end public services, ensuring they meet user needs, business objectives and GDS standards. Key Responsibilities Lead service design activities across complex digital and business transformation programmes. Map and design end-to-end services, identifying pain points, opportunities and improvements. Facilitate workshops … with stakeholders to understand processes, challenges and user needs. Create service blueprints, user journeys and other service design artefacts. Collaborate closely with User Researchers, Product Managers, Business Analysts and Delivery Managers. Support service teams through Discovery, Alpha, Beta and Live phases. Ensure ...

work closely with multidisciplinary teams to ensure user needs drive product and service decisions throughout the delivery lifecycle. Key Responsibilities Plan, design and conduct user research across Discovery, Alpha, Beta and Live phases. Apply a range of qualitative and quantitative research methodologies, including interviews … with GDS principles, standards and assessment requirements. Communicate research outcomes effectively to both technical and non-technical stakeholders. Champion user-centred design, accessibility and evidence-based decision-making. Support continuous service improvement through ongoing research and feedback loops. Essential Experience Proven experience as a User ...

central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. … Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps ...

shape and improve digital services by delivering high-quality user research and ensuring user needs are central to service design and delivery. Key Responsibilities Plan and conduct qualitative and quantitative user research activities. Carry out user interviews, usability testing, workshops … discovery research. Analyse and synthesise research findings into clear, actionable insights. Communicate findings to product, design and delivery teams, as well as senior stakeholders. Produce user journeys, personas and other research artefacts where appropriate. Champion user-centred design and evidence-based decision ...

multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control . … conduct user research across digital services and products Identify user needs, behaviours, pain points and opportunities for improvement Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research Analyse research findings and translate them into clear, actionable insights ...

Experience Required Proven experience as a UX Designer within complex digital transformation, government, or enterprise environments. Strong understanding of user-centred design principles and UX best practices. Experience conducting and interpreting user research to inform design decisions. Ability to translate research findings … into UX goals, principles, and service improvements. Knowledge of human factors and interaction design principles, including Hick's Law and Fitt's Law. Experience creating information architecture, user journeys, user flows, wireframes, and interaction designs. Strong understanding of navigation design and content ...

IR35 | 12-Month Contract We are seeking an experienced Service Designer to join a major public sector digital transformation programme focused on the design and delivery of a high-profile mobile application . Working within a multidisciplinary agile team, you will help design … Length: 12 months IR35 Status: Inside IR35 Sector: Public Sector Project: Mobile Application Delivery Working Pattern: Remote/Hybrid Key Responsibilities Lead service design activities across the full service lifecycle Create and maintain service blueprints, user journeys and service maps Facilitate workshops with business stakeholders ...

requirements Active SC Clearance essential The Role You'll be responsible for planning, conducting and communicating user research that influences the design and delivery of digital services, ensuring they meet user needs and align with GDS standards . Working within multidisciplinary Agile teams … Proven experience as a User Researcher within GDS environments Strong understanding of the Government Service Standard and user-centred design principles Experience planning and conducting research across the full service lifecycle Ability to synthesise complex findings into clear, actionable recommendations Experience working in Agile ...

departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, and more to deliver innovative digital services that matter. Role Overview We are looking for a Senior Performance Tester to deliver … technical, delivery-focused role operating in structured and governed environments where performance, resilience, and scalability are critical to service success. Key Responsibilities Design and execute load, stress, volume, soak, and scalability tests Analyse performance results, logs, and system metrics to identify bottlenecks Gather and Validate performance NFRs, volumetrics ...

technical feasibility, and commercial viability. Products can range from published datasets to interactive dashboards to data standards to tools. User-centred design & prioritisation: Working collaboratively with consortia management teams, delivery teams and delivery partners to identify internal and external user requirements. Lead the prioritisation … managing vendor relationships and external suppliers in line with governance requirements . Agile Delivery: Be confident applying agile and user-centred design principles to solve public-sector challenges. ...

transform and enhance enterprise systems-ultimately helping improve government services. You'll work in an environment that values user-centred design, agile delivery, and cloud-native approaches to deliver outcomes that matter. What you'll be doing: Own product vision, strategy and roadmap planning to guide … prioritise the product backlog to maximise value Apply agile delivery principles and methodologies to support continuous progress Use user-centred design practices to keep users at the heart of decisions Partner with stakeholders to secure alignment, buy-in and approval on product direction Work with cross ...