12 of 12 Contract User-Centered Design (UCD) Jobs in London

active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with strong service design expertise, experience shaping end-to-end user journeys, and working within GDS standards and frameworks. The Role You will play … accessible. Collaborating closely with user researchers, interaction designers, delivery teams, and stakeholders, you will help embed user-centred design principles across programmes. Key Responsibilities Mapping and designing end-to-end service journeys, including touchpoints across digital and non-digital channels Creating service blueprints, personas ...

active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with strong interaction design expertise, a passion for creating intuitive digital experiences, and experience working within GDS standards. The Role You will be responsible for designing accessible, user … quality digital services. Key Responsibilities Designing user journeys, task flows, and interaction patterns for complex digital services Creating wireframes, prototypes, and design specifications to communicate ideas clearly Collaborating with user researchers to incorporate insights into design decisions Working closely with developers ...

programme . This role requires someone who can operate at a strategic, organisational level , leading and embedding User-Centred Design (UCD) across a complex, multi-workstream environment. You will play a key role in shaping and improving end-to-end services, ensuring alignment with GDS standards … delivering meaningful outcomes for users, teams, and stakeholders. Key Responsibilities Lead and embed full UCD practice across a priority public-sector programme Operate at strategic and organisational level , overseeing multiple streams of work Influence senior stakeholders and support evidence-based decision-making Define, test, and improve end-to-end operational ...

working to GDS standards. The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. Working closely with delivery teams, service designers, and senior stakeholders, you will embed user-centred … design principles across programmes. Key Responsibilities Planning and conducting qualitative and quantitative research, including interviews, surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research ...

departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, and more to deliver innovative digital services that matter Role Overview: We are seeking an experienced Technical Architect with strong expertise … Service Assessments and Technical Communities of Practice (TCoP). The role involves leading architectural design, ensuring compliance with GDS standards, and supporting digital services through assessment phases. Key Responsibilities: Lead end-to-end architecture design for digital services in line with GDS standards Guide teams through ...

ensuring compliance with GDS Service Standards and Technology Code of Practice. Job Description What you'll be doing: Lead the end-to-end design and implementation of integration solutions, ensuring all integrations are routed via the Customer Integration Hub and comply with enterprise architecture and GDS standards Embed … Service Standard principles throughout the integration lifecycle, including user-centred design, accessibility, security, and continuous improvement Collaborate with business analysts, technical BAs, and delivery teams to capture integration requirements and translate them into detailed interface specifications and solution designs Oversee integration of key platforms, including Customer ...

first - occasional travel to London Duration: 3 months We're looking for an experienced Interaction Designer to join our digital team and help design accessible, user-centred services that meet the needs of the public. You'll work on complex, high-impact services, collaborating closely with … researchers, content designers, developers and policy colleagues. What you'll do Design intuitive, inclusive and accessible user journeys for public sector digital services Apply user-centred design principles across discovery, alpha, beta and live phases Produce and iterate interaction designs using wireframes ...

deliver qualitative and quantitative user research across the service lifecycle Translate user needs into clear insights to inform design and product decisions Work closely with service designers, product managers and delivery teams Engage with a range of stakeholders and present research findings clearly Ensure … User Researcher in the public sector or similarly complex environments Strong hands-on experience with user-centred design and research methods Confidence working in multidisciplinary teams and agile delivery settings Excellent communication and stakeholder-management skills If you are interested, apply here ...

complex, high-stakes environment where the work genuinely matters. You'll be leading UX across key digital products and services - shaping the design process, influencing product direction and making sure user needs stay front and centre throughout. What you'll be doing Leading UX strategy … workstreams Managing and mentoring designers, setting quality standards and ways of working Working closely with product managers, engineers + senior stakeholders to align design with business + user goals Running and overseeing user research, usability testing and insight generation Translating complex regulatory and operational ...

Responsibilities Audit, review, write, and publish content across intranet ( SharePoint ) and website ( Drupal ) Redesign and optimise digital forms (e-forms) aligned to GDS design principles Translate service requirements into clear, user-centred content and journeys Apply plain English and WCAG accessibility standards across all outputs … across the organisation to improve digital services Support delivery across multiple concurrent projects within tight deadlines Key Skills & Experience: Strong background in content design for digital services (public sector highly desirable) Proven experience conducting large-scale content audits and redesigns Experience designing digital forms (e-forms) aligned ...

review Clinical Safety Cases, and support incident investigations. Your expertise will help embed clinical safety into agile and user-centred design practices, working closely with clinical, technical, and leadership teams to enable safe, rapid digital delivery. Key responsibilities include documenting risks in programme tooling, facilitating hazard … workshops, and advising on clinical design to mitigate patient safety risks. You will act as a trusted safety advisor, fostering strong stakeholder relationships and translating complex safety concepts into clear communication for diverse audiences. Your proactive approach will help navigate safety challenges while maintaining delivery momentum. The ideal ...

pace. Key Responsibilities: Lead clinical risk identification and hazard analysis Develop and maintain Clinical Safety Cases and hazard logs Advise on safe clinical design and risk mitigation Support incident reviews and post-implementation assessments Engage with governance groups and stakeholders Embed clinical safety within agile delivery teams … HCPC) Certified Clinical Safety Officer with ongoing CPD Strong experience with DCB0129 and DCB0160 Background in digital health delivery (agile/DevOps/UCD) Expertise in risk assessment, incident management, and safety documentation Strong stakeholder management and communication skills Ability to work collaboratively and influence across teams Proactive, solution-focused ...