2 of 2 DemandTrendContract Workflow Management Jobs in London

workload and priorities to meet fixed project deadlines Adapt to changing project requirements and support ad hoc pricing-related tasks as needed Tools & Technologies Adobe Experience Manager (AEM) - content management, page editing and data input Jira - task tracking, workflow management, testing and progress reporting MS Excel - data validation, formatting and manipulation SharePoint - document management and version … control MS Teams - communication and collaboration with project stakeholders Outlook - e-mail management and scheduling Basic data integration or import tools - experience working with CSV/Excel uploads into CMS or databases Skills & Experience Proven experience working with Adobe Experience Manager (AEM) , ideally in a content entry or data management role Strong attention to detail with a track … with large volumes of pricing or product data Proficient in Microsoft Excel for data validation, formatting and comparison Experience using Jira (or similar tools) for task tracking, testing and workflow management Ability to work independently, managing own workload and priorities in a fast-paced and often changing environment Flexible and adaptable to changing project needs or shifting priorities More ❯

leveraging Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from … minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working groups to … years' experience in operational customer servicing transformation within the financial services sector Hands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solution Strong understanding of workflow/work management systems and associated operational MI Experience in replacing existing capabilities, not just greenfield implementations - with a focus on change management and stakeholder engagement Deep More ❯