D365 and CCaaS Support Lead - 6 months - Luton - Inside IR35
Luton, Bedfordshire, United Kingdom
Hamilton Barnes
Responsibilities: Support the delivery of Dynamics 365 CE Customer Service and Omnichannel capabilities. Define and validate technical and business requirements for the D365 and CCaaS integration. Build and configure Azure environments across Development, Test and Production. Design and support Azure compute, networking, identity (SAML/OIDC) and resource structures. Assist with integration between Azure-based CCaaS and … Ideally Bring: Strong hands-on experience with Microsoft Dynamics 365 CE and CRM. Proven experience working with CCaaS platforms (Microsoft, Genesys, Five9, NICE or similar). Solid background in Azure cloud engineering (PaaS, identity, networking). Understanding of Azure-to-AWS integrations and cloud architecture principles. Experience designing or supporting customer service and contact centre solutions. Ability to More ❯
Employment Type: Contract
Rate: GBP Daily
Posted: