Dynamics 365 Customer Service Specialist
Manchester, North West, United Kingdom
InterQuest Group (UK) Limited
while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM functionality Utilise WebAPI for … voice/chat bots Copilot Analytics – track and optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong More ❯
Employment Type: Contract
Rate: £350 - 500 per day
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