2 of 2 Contract Customer Insight Jobs in Manchester

accounts and identifying key decision-makers Engaging prospects through outbound and inbound channels Building relationships with senior stakeholders Booking high-quality product demonstrations Understanding customer challenges and communicating the value of the platform Managing activity and opportunities through CRM Feeding customer insight back into the sales ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding ...