Enterprise Architect Onsite Lead - Agentic IVR Banking
- Hiring Organisation
- EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 per day
automation strategy aligned with regulatory requirements. Ensure seamless integration with core banking systems, and CCaaS platforms . Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability). Oversee delivery teams ensuring quality, performance, and resilience . Key Skills Strong banking domain expertise (retail, lending, payments, contact … engaging executive stakeholders and driving CX initiatives Preferred Qualifications Experience working with Tier-1 banks or financial institutions Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents) Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration ...