2 of 2 Contract Design Thinking Jobs in Manchester

ideally suited to someone who thrives in complex problem spaces and enjoys shaping solutions from the ground up. Rather than focusing solely on interaction design, this position requires a strategic practitioner who can lead user-centred design activities, facilitate design thinking workshops, and rapidly prototype concepts … Delivery Managers, and stakeholders to identify user needs, define opportunities, and shape both digital and non-digital service improvements. Key Responsibilities Lead user-centred design activities throughout the discovery phase. Facilitate design thinking, ideation, and collaborative workshops with stakeholders and delivery teams. Translate user research findings into ...

ensuring services are designed around customer needs while delivering measurable outcomes for the business. What You'll Be Doing Lead end-to-end Service Design activities from discovery through to implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that … integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues, and stakeholders to shape service improvements. Translate research and business requirements into practical, user-centred solutions. Measure ...