Tier 2 Support
- Hiring Organisation
- Nextech
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £180 - £220 per day
phones-and-passwords desk. You'll be the escalation point from 1st line, owning complex technical tickets end-to-end, getting hands-on with hybrid cloud and on-prem infrastructure, and learning directly from senior engineers. What you'll be doing * Resolving Level 2 tickets, incidents and escalations … Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts* Performing intermediate configurations, installations and updates across hybrid cloud and on-premises systems* Producing root cause analysis on recurring issues and feeding improvements back into the team* Supporting CI/CD pipelines ...