6 of 6 Contract ITIL Jobs in Manchester

actively participate in ensuring that Digital Services services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (1998), Information Standards, Information Security and compliance with NHS Information Governance. Participate in Information Governance and security as required and ensure appropriate governance and security in own More ❯

numeracy, analytical and reporting skills A valid driving license is essential as travel will be required to other offices Travel expected to other offices Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience More ❯

/Large sized Organisations. In addition to this the ideal candidates will have an understanding of Infrastructure Technologies A knowledge of Project Management Lifecycle Recent Accreditation within Service Management (ITIL) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all More ❯

data to identify trends and improvement opportunities; develop insights and recommendations to enhance technology performance and user experience. . Identify and collaborate with the relevant subject matter experts and ITIL functions to uncover root cause analysis and problem resolution. . Develop and monitor corrective action plans in liaison with the Service Desk, Configuration and Change Management functions confirming that the … to-peer relationships within Digital Data and Technology and with Suppliers, ensuring effective communication and escalation of performance issues are documented. Essential: . Foundation Certificate in IT Service Management (ITIL). . Excellent data analysis and problem solving skills. . Ability to take ownership and solve problems independently. . Capable of absorbing data from various sources and making accurate judgment More ❯

and scalability in service design documentation. Required Skills & Experience: Proven experience in service design, service architecture, or IT service management. Strong understanding of service mapping methodologies and frameworks (e.g., ITIL, TOGAF). Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar. Excellent analytical, documentation, and communication skills. Ability to work cross-functionally with technical and non-technical teams. … Preferred Qualifications: Certification in ITIL, Service Design, or Enterprise Architecture. Experience with cloud infrastructure and hybrid environments. Familiarity with CMDB and service catalog tools. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted More ❯

all tax and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). More ❯