7 of 7 Contract ITIL Jobs in Manchester

systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

candidate should also be skilled in evaluating multiple technical solutions, Salesforce configuration, automation, environment mgmt., deployments, etc , Salesforce Architectural Certifications are required for this role. Desirable qualifications include advanced ITIL, TOGAF, and IASA certifications. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: End-to-End Solution Design Experience More ❯

candidate should also be skilled in evaluating multiple technical solutions, Salesforce configuration, automation, environment mgmt., deployments, etc , Salesforce Architectural Certifications are required for this role. Desirable qualifications include advanced ITIL, TOGAF, and IASA certifications. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: End-to-End Solution Design Experience More ❯

will also be skilled in evaluating multiple technical solutions, Salesforce configuration, automation, environment management, deployments etc.. Salesforce Architectural Certifications are required for this role. Desirable qualifications would include advanced ITIL, TOGAF, and IASA certifications. Previous experience in higher education and/or CRM implementation projects is also desirable To apply for this role please email your CV to: Certes Computing More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯