CEH, CCNA, CCNA Security are highly desirable. Excellent communication and interpersonal skills. Experience in managing and growing a team. General Duties Operate within an ITIL V3 & ISO27001 focused service delivery framework. Manage stakeholder relationships effectively. Work to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Stay up more »
Skills & experience : Experience of working in financial services industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of Problem Management ITIL v3 or V4 accredited Knowledge of any incident tracking system such as ServiceNow Excellent excel skills Reporting skills desirable Candidates will ideally show evidence of more »
Wigan, Greater Manchester, United Kingdom Hybrid / WFH Options
Tilt Recruitment
an ISO 27001 environment -A strong communicator to technical and non-technical peers and colleagues across the business at a range of levels -Ideally ITIL accredited Immediate start- North West, Greater Manchester/Lancashire based. Hybrid working The successful candidate will need to be North West based ideally, as the more »
Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition into all IT functions. Ensuring compliance with key ITIL processes related to Service Design and Transition. Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's … maintaining key stakeholder relationships, managing expectations, and promoting effective communication. Key Requirements: Previous relevant work experience in a similar role within the IT industry. ITIL Intermediate qualification (V3 or V4). Proficiency in Service Design and Service Transition coordination. Strong knowledge of progress reporting methods, service level agreements, and service more »
