Enterprise Architect Onsite Lead - Agentic IVR Banking
- Hiring Organisation
- EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 per day
CCaaS platforms . Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability). Oversee delivery teams ensuring quality, performance, and resilience . Key Skills Strong banking domain expertise (retail, lending, payments, contact center) Expertise in Conversational AI/IVR and GCP architecture Knowledge of Agentic … integrations Exceptional stakeholder engagement and influencing skills Experience 1218+ years in enterprise architecture/solution design Proven experience in onsite client-facing roles in banking programs Hands-on delivery of IVR/Contact Center/Conversational AI transformations Experience with large-scale digital transformation in regulated environments Track ...