2 of 2 Contract JIRA Jobs in Manchester

skills. Good software architecture and design documentation skills. Extensive experience with software configuration control principles i.e. a working knowledge of Atlassian tools such as Jira, Confluence and Bitbucket/Git. An ability to work as a key member of the team and to support and assist less experienced team More ❯

Digital, Information & Technology (DIT) team: 1. Implementing recommendations from a recent review of the Service Desk. 2. Replacing the current ITSM platform with Atlassian Jira ITSM, ensuring a seamless and value-driven transition. Key Responsibilities: • Design and formalise SLAs and define 1st/2nd/3rd line support boundaries … incident, and problem management, Service request and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to reflect the designed new ITIL processes and a service catalogue. • Significant knowledge and experience of using the ITIL framework and standards to the More ❯