Customer Success/Commercial Performance Analyst
- Hiring Organisation
- Iris Recruitment
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Contract
Were looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, youll play a hands-on role supporting the systems, data, and operational insights … maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance Analysing customer lifecycle and health data ...