2 of 2 Contract Problem Management Jobs in Manchester

an experienced Infrastructure Engineer (MDM) to join a multi-disciplinary product team as part of our DWP Mobile Products service. The team is responsible for the deployment, configuration and management of the mobile platform as well as the development and rollout of mobile applications. The wider product team plays a key role in defining and delivering DWP's mobility … productivity across a range of device platforms and sizes. As an Infrastructure Engineer your main responsibilities will be to: . Configure, manage and maintain the Workspace ONE Mobile Device Management (MDM) platform to support iOS and Android (Samsung Knox) devices. . Support the migration from an existing MDM service to a new Workspace One-based solution, including testing, enrolment … configurations and deployment plans. . Provide 3rd line support for incidents, problems, and changes related to mobile infrastructure and device management. . Engage in ITSM processes including device-level problem management, incident management and change control. . Conduct device testing and configuration validation, supporting testers and ensuring readiness for service launch. . Produce and maintain documentation for More ❯

environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem resolution to reduce likelihood of repeat Incidents. Please note, engagement is via umbrella company only; all tax and NI will be deducted at … Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. … Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success More ❯