2 of 2 Contract Service Delivery Jobs in Manchester

Working - Occasional travel to Manchester 6-month initial contract CTC clearance preferred We are seeking three experienced ServiceNow Developers to support a major end client via a leading managed service provider. These hybrid UK-based roles offer an opportunity to contribute to a large-scale transformation programme, delivering high-quality ServiceNow solutions in a collaborative environment. Projects Available … and IRM/H&S/BCM modules preferred. Strong capability in managing and delivering incremental system changes. 2 x ServiceNow Developers - Payroll Project Experienced in HRSD (Human Resources Service Delivery) . Proven track record of integrating and maintaining payroll-related workflows within ServiceNow. Key Responsibilities Deliver and implement functional and configuration changes across ServiceNow modules. Support seamless … fault reporting and resolution within ServiceNow. Collaborate effectively with technical and business stakeholders. Execute configuration, service delivery, and implementation activities (CSD). Operate confidently across SPN and CSN environments. Requirements Strong verbal communication skills, with the ability to engage across diverse teams. Proactive and hands-on approach, able to work independently and as part of a team. Proven More ❯

Role: Contact Centre Director (Helpdesk) Location: Manchester, UK Type: Inside (IR35) Key Responsibilities Strategic Leadership Develop and deliver the overall Helpdesk strategy, aligned with client vision, values, and customer service objectives. Define and implement a clear operating model that ensures efficiency, consistency, and high-quality service delivery. Lead transformation programmes that enhance digital capability, self-service, automation … Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for … money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large-scale helpdesk or contact centre operations, ideally in a multi-client environment. Strong understanding of end-to-end workflow management, including call handling, triage, escalation, resolution, and customer feedback More ❯