to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to … consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support … Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills in MI utilisation and KPI optimisation Strategicthinking with previous exposure to executive-level collaboration Of you would be interested in learning more about this opportunity, please apply with your CV and I will be More ❯
to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to … consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support … Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills in MI utilisation and KPI optimisation Strategicthinking with previous exposure to executive-level collaboration Of you would be interested in learning more about this opportunity, please apply with your CV and I will be More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
ll get in return Length: 6 months IR35 Status: Outside IR35 Location: On-site visits required (hybrid working model) What you need to do now If you're a strategic thinker with hands-on experience in Smart Ticketing and ITSO, and you're ready to lead on a transformative programme - we'd love to hear from you.Apply now or More ❯
ll get in return Length: 6 months IR35 Status: Outside IR35 Location: On-site visits required (hybrid working model) What you need to do now If you're a strategic thinker with hands-on experience in Smart Ticketing and ITSO, and you're ready to lead on a transformative programme - we'd love to hear from you. Apply now More ❯
