to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to … consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support … Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills in MI utilisation and KPI optimisation Strategicthinking with previous exposure to executive-level collaboration Of you would be interested in learning more about this opportunity, please apply with your CV and I will be More ❯
to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to … consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support … Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills in MI utilisation and KPI optimisation Strategicthinking with previous exposure to executive-level collaboration Of you would be interested in learning more about this opportunity, please apply with your CV and I will be More ❯
Your work will be central to redefining how Travel Counsellors deliver value - smarter, faster, and more personally than ever. This isnt just backlog management. Its a role for a strategic thinker, an AI advocate, and a product visionary who thrives on turning possibility into production. What Youll Be Doing Lead TC Co-Pilot Development: Own the roadmap of our … data teams understanding of APIs, cloud platforms (AWS, Azure), and ML workflows Familiarity with tools like Miro, Azure DevOps, Aha!, and Gen AI prototyping platforms What You Bring: Product thinking thats user-first and AI-fluent Strategic vision with the ability to prioritise ruthlessly and a curiosity to explore the unknown and confidence to lead through ambiguity Excellent More ❯
Urmston, Manchester, Lancashire, England, United Kingdom
Travel Counsellors
will be central to redefining how Travel Counsellors deliver value - smarter, faster, and more personally than ever. This isn’t just backlog management. It’s a role for a strategic thinker, an AI advocate, and a product visionary who thrives on turning possibility into production. What You’ll Be Doing Lead TC Co-Pilot Development: Own the roadmap of … data teams – understanding of APIs, cloud platforms (AWS, Azure), and ML workflows Familiarity with tools like Miro, Azure DevOps, Aha!, and Gen AI prototyping platforms What You Bring: Product thinking that’s user-first and AI-fluent Strategic vision with the ability to prioritise ruthlessly and a curiosity to explore the unknown and confidence to lead through ambiguity More ❯
