2 of 2 Contract User Research Jobs in Manchester

month work packages) Security Clearance : Active SC or eligible to obtain About the Role We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4 , you'll be a part of design activities within multidisciplinary teams, using evidence and empathy to improve service experiences. SC … clearance sponsorship is available, a good opportunity to step into the security-cleared Public Sector world. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across departments. Ensure services meet accessibility and GDS standards. Work independently within a defined … delivery. Skills and Experience Experience in service design, ideally in the public sector. Strong communication and stakeholder engagement skills. Proficiency with tools like jira, gitlab, or similar. Understanding of user-centred design and agile methodologies. Desirable Familiarity with GDS standards and service assessments. Experience designing for diverse and vulnerable user groups. Why Join Us? Make a real impact More ❯

and driven Product Manager to lead the development and delivery of digital products within a public sector context. You will play a pivotal role in shaping services that meet user needs, align with policy objectives, and comply with the Government Digital Service (GDS) framework. This is an exciting opportunity to work on high-impact projects that improve public services … transformation across government departments. Responsibilities Lead the end-to-end product lifecycle from discovery through to live service and continuous improvement Collaborate with multidisciplinary teams including service designers, developers, user researchers, and policy experts Ensure products meet user needs and deliver value in line with government priorities Apply GDS principles and service standards throughout product development Manage product … backlogs, prioritise features, and define clear roadmaps Engage with stakeholders across government departments to align product goals and secure buy-in Use data and user research to inform product decisions and iterate based on feedback Ensure compliance with accessibility, security, and data protection standards Requirements Proven experience as a Product Manager in a government or public sector environment More ❯