1 of 1 Contract Knowledge Transfer Jobs in Merseyside

execute queries, analyse locks and potentially guide data-fix requests. Process design & documentation With guidance from IT Manager to create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the … HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions and a final service-desk health report before roll-off. Key deliverables & timeline Timeframe Deliverable Days15 Service-desk baseline, agreed SLAs, hyper-care playbook Days620 Ticket triage leadership More ❯