1 of 1 Contract Performance Tuning Jobs in Merseyside

Mentoring two engineers and demonstrating best practices Option to introduce lightweight ITIL-aligned processes Support the IT Manager with Standard Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team …/Help Desk (200500 seats). Demonstrable Dynamics365 F&O incident resolution. Strong Transact-SQL : ability to write and optimise queries and perform basic performance tuning. Hands-on support of Microsoft 365, Windows10/11, networking fundamentals. Proven track record drafting SOPs, defining SLAs/KPIs and driving adoption. More ❯