2 of 2 Contract SQL Jobs in Merseyside

governance and documentation Skills and Experience: Proven expertise in Power BI (DAX, Power Query, data modelling) Hands on experience with AWS (Redshift, S3) Strong SQL skills and data transformation experience Ability to work independently in a fast paced environment Excellent communication and stakeholder engagement skills Contract Details: Duration: 6 months More ❯

Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team leadership & scheduling manage workloads, rotas and on-call cover for two Service Desk Engineers. Ticket triage & resolution own Priority 13 incidents … ensuring 5days) by Week6. Dynamics365 & SQL support execute queries, analyse locks and potentially guide data-fix requests. Process design & documentation With guidance from IT Manager to create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen … off. Key deliverables & timeline Timeframe Deliverable Days15 Service-desk baseline, agreed SLAs, hyper-care playbook Days620 Ticket triage leadership, first wave of SOPs, initial SQL query library Weeks48 KPI dashboard live; coaching and code reviews embedded Weeks916 100?% SOP coverage for repeat issues; handover pack & exit report Required skills & experience More ❯