2 of 2 Contract SaaS Jobs in Merseyside

progression opportunities for the technology support team. Corporate Technology Support: Modernise the support model for 300+ Head Office users, including VIP support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower ...

role within a complex technology transformation, helping shape the requirements and business processes that will underpin the selection and implementation of a new enterprise SaaS platform. What's the role? Working across two distinct legacy operating environments, you will help the business understand current processes, identify opportunities to harmonise ways … while recognising genuine operational differences that the future solution must support. Elicit, challenge, prioritise, and document functional and non-functional requirements for a purchased SaaS solution. Create a clear, consolidated requirements set to support market engagement, RFP activity, vendor evaluation, and solution selection. Work closely with the Solution Architect ...