2 of 2 Contract Service Delivery Jobs in Merseyside

server, and network domains. Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance. Apply a customer-focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions. Possess in-depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software-related issues More ❯

Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the … client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate … 320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs More ❯