3 of 3 Contract Billing Jobs in the Midlands

professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media, and ticketing platforms Provide accurate information on products, services, billing, and technical support Manage customer orders, upgrades, cancellations, and account changes Maintain detailed and accurate records within CRM systems Investigate and resolve customer issues, liaising ...

programme. You will play a key role in bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing click apply for full job details ...

programme. You will play a key role in bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing platform. Key responsibilities: Gather, analyse, and document business, functional, and data requirements. Support Salesforce to Microsoft Dynamics 365 migration activities, including process analysis, data mapping … testing. Define requirements for Power Platform-based Charging & Billing solutions. Create process maps, user stories, acceptance criteria, and functional documentation. Support SIT/UAT activities and business validation. Work closely with stakeholders, developers, data teams, and governance teams. Identify process improvements and automation opportunities. Required experience: 3+ years experience ...