6 of 6 Contract Customer Engagement Jobs in the Midlands

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL … CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to communicate complex technical concepts to non-technical stakeholders. Experience delivering end-user training and managing project More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), youll be at the heart of innovation, driving the implementation of cutting-edge solutions. Youll collaborate … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector click apply for full job details More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and written More ❯