2 of 2 Contract Customer Insight Jobs in the Midlands

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every … touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll be responsible for continually developing … and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and delivered with the overall goal to remove friction, reduce More ❯

the delivery cycle. This means not only working with the core project team on the delivery but taking the lead on business updates and comms, as well as conducting customer facing meetings to help support the Sales teams during the early phases of development and launch. The role will also require the individual to set-up and hold Customer feedback sessions to help obtain the "voice of the customer" to help inform the direction of the Product Roadmap. Job Responsibilities/Objectives Work within BCP Product, and alongside Head of Product Development to create the strategic vision for BCP that will then become the business strategy and delivery plan for the business Work with the wider BCP … market and industry insights Product Partnerships - Work closely with, to understand strategy and fit with Product Development roadmap Sales and Account Development - Work closely with, to obtain market and customer insights Exco - Work with to communicate successes and challenges with regards technical integration's Required Skills/Experience: The ideal candidate will have the following: Ability to work well More ❯