1 of 1 Contract Design Thinking Jobs in the Midlands

Central Government services. You will join a public sector programme centred on improving fraud related services, applying deep user understanding and service design thinking to shape end-to-end journeys that meet Government Service Standards. This role is ideal for a designer who thrives on tackling complex user … problems, influencing strategy, and driving evidence based service improvements. Key Responsibilities Lead the design of user centred services for fraud detection and prevention within a government context. Conduct and contribute to user research activities, synthesising insights to define user needs, current pain points, and opportunities for service improvement. Create ...