2 of 2 Contract IT Operations Manager Jobs in the Midlands

management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will: Design and embed processes and documentation across operations Lead the rollout of Halo for tickets, SLAs, escalations and knowledge … Manage a small technical team plus outsourced service desk and NOC partners Report operations KPIs to the leadership team every month What you will bring: Service delivery or operations management in an IT services, MSP or ISP business ITIL style process design and a real ...

role and what you'll be getting up to on a day to day basis: At Littlefish Group, we're looking for an experienced Operations Supplier Manager to take ownership of the operational performance of the third-party suppliers and partners supporting our customers. This is a highly … need a candidate with: You'll bring experience from service management, supplier management or technical service delivery, with a clear understanding of what it takes to manage services against contractual commitments. We're particularly interested in someone who can demonstrate: Experience of managing operational services within a customer-facing ...