6 of 6 Contract ITSM Jobs in the Midlands

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...

enhancing ETL processes and data integration workflows. Working closely with service delivery, project, and operational teams. Managing incidents, problems, and change requests through established ITSM processes. Contributing to platform documentation, knowledge sharing, and operational improvements. Supporting deployment activities and ensuring smooth transitions into service. What We're Looking For Essential ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...