7 of 7 Contract Incident Management Jobs in the Midlands

Cisco 9500, Cisco 3850, Network Operations Centre (NOC), TAC, NMC, Layer 2, Layer 3, OSPF, BGP, VLAN, STP, QoS, CCNA, CCNP, Network Monitoring, Incident Management, Shift Operations, 24x7 Support Location: Small Heath, Birmingham, West Midlands, B10 0HQ Type: Temporary Contract Hours: 8-Hour Shifts … deep technical expertise across Cisco Catalyst switching technologies including Catalyst 3850, Catalyst 9300 and Catalyst 9500 platforms. Purpose: To provide 24x7 operational support, monitoring, incident management and technical troubleshooting across critical Cisco network infrastructure, ensuring maximum network availability, performance and service reliability. Technology Stack: * Cisco Catalyst 3850/ ...

functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live service ...

Mobile device and application support MFA registration and authentication troubleshooting Password resets, account unlocks and Office 365 support BYOD and Wi-Fi connectivity support Incident management, problem management and ticket resolution Hardware support including laptops, desktops, printers and meeting room technology ITIL environment experience Strong customer-facing … driving licence required Responsibilities: Support users during mobile app deployment and onboarding Troubleshoot application, access and authentication issues Provide onsite technical support and incident resolution Escalate complex issues to relevant support teams Work with wider IT teams to improve knowledge articles and user experience Support service improvements and reduce ...

services such as Active Directory, DNS, and DHCP. Experience with virtualisation technologies such as VMware vSphere/ESXi or Microsoft Hyper-V. Operational Support & Incident Management Governance & Cost Management - Azure Understanding of governance frameworks, cost optimisation strategies, and usage monitoring across cloud and hybrid platforms. Experience with ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

experience supporting and operating enterprise production platforms across Microsoft Azure and some On-premise infrastructure environments. Strong understanding of hybrid cloud operations and infrastructure management Managing Azure subscriptions, accounts, networking, identity, security controls and platform services Hands-on experience with Infrastructure as Code (IaC) and automation tooling, particularly Terraform … Experience working within operational support and change management environments Experience migrating workloads and services from on-premise infrastructure to public cloud platforms. Experience with Landing zones, DevOps tooling’s would be beneficial Key Responsibilities of the Cloud Engineer: Act as the technical lead for platform change initiatives, owning technical ...

implement, and support enterprise-grade monitoring and observability solutions across complex technology environments. The role focuses on improving service visibility, performance insight, and proactive incident detection. Key Responsibilities Design and implement end-to-end observability solutions across enterprise platforms Translate NFRs and monitoring requirements into Dynatrace configurations Deliver … analytics, synthetic monitoring, and infrastructure observability Build and maintain dashboards, alerts, and performance visualisations Integrate observability into architecture, development, and delivery processes Support proactive incident management and service reliability improvements Collaborate with architects, engineers, and delivery teams across technical and non-technical groups Drive continuous improvement in monitoring ...