4 of 4 Contract Microsoft Copilot Jobs in the Midlands

Role: Copilot Specialist Location: Walsall Rate: Up to £200 per day Duration: 6-month contract (with potential extension) Typical hours: Monday to Friday 09:00 - 17:00 As a Copilot Specialist, you will work alongside key business teams, supporting our client in deploying and optimising AI-driven workflows … using Microsoft Copilot. You will be part of a digital transformation function, helping to modernise processes across finance, payroll, HR, and operations by leveraging AI tools to improve efficiency, accuracy, and reporting. Duties of a Copilot Specialist include (but not limited to) · Designing and implementing AI-driven workflows ...

autonomously and take ownership Excellent communication and content creation skills, with experience contributing to storytelling, presentations, and engagement materials Comfortable using tools such as Microsoft Office, Copilot, and Canva to support communication and delivery Ability to engage in credible technical conversations with internal teams and external partners Strong ...

D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact … centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate Dataverse, Power Automate … Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational ...