4 of 4 Contract Performance Metrics Jobs in the Midlands

a seamless transition to the new permanent Data Product Manager. Data Governance: Uphold data management practises that comply with organisational standards and regulatory requirements. Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of data products and initiatives, ensuring accountability and continuous improvement. … with the ability to present complex data concepts in a clear and engaging manner. A strategic mindset with a passion for data governance and performance measurement. If you are enthusiastic about data and ready to take on a new challenge in a full-time capacity, we want to hear More ❯

and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso Continual service improvement within the Service Desk using performance reports, audits and service feedback. o To work and collaborate with other Digital staff to ensure the smooth operation of the delivery and consumption … Job description Job responsibilities Key responsibilities will include: Team Leadership & Development: Directly manage, mentor, and motivate a team of service desk analysts. Conduct regular performance reviews, identify training needs, and foster a culture of continuous improvement. Manage team schedules and ensure adequate coverage to meet service level agreements (SLAs … . Service Delivery Management: Oversee the efficient and effective resolution of Digital related incidents and service requests. Monitor and analyse service desk performance metrics (e.g., first-call resolution, response times, customer satisfaction) and implement improvements. Ensure adherence to ITIL best practices and internal processes. Act as an escalation More ❯

and resolution strategies Strong collaboration with stakeholders, IT, and vendors to deliver scalable, fit-for-purpose solutions Regular reporting on project progress, budgets, and performance metrics to ensure transparency Leadership of data-driven projects aligned to firm-wide Data & Analytics strategy Strong relationship-building skills across business units More ❯

systems Ensure robust cyber security practices and data protection protocols are in place Maintain and regularly test the major incident response plan Monitor system performance metrics and identify improvement opportunities Communicate effectively with senior leadership, providing clear reporting on risk, progress and value As IT Manager - You’ll More ❯