2 of 2 Contract Proactive Monitoring Jobs in the Midlands

customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service More ❯

and leading the response to incidents and outages. The Lead Operations/Site Reliability Engineer will play a pivotal role during the transition phase by embedding operational standards, improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem … management. Strong leadership and coordination skills across technical and non-technical stakeholders. Excellent analytical and diagnostic abilities, with a structured approach to discovery and documentation. Skilled in documenting processes, monitoring metrics, and reporting on operational health. Excellent communication and documentation skills for effective knowledge capture and handover. Excellent communication skills, particularly in high-pressure incident management situations. Ability to More ❯