2 of 2 Contract Service Manager Jobs in the Midlands

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Service Transition Manager - ServiceNow/ITIL Location: Birmingham (Hybrid) Type: Contract/Interim/Outside IR35 Talent Today are supporting a major client embarking on a large-scale IT transformation. We're looking for a Service Transition Manager who can take a critical programme through to Business-As-Usual , embed robust ITIL processes, and … build a seamless bridge between Project Delivery and Service Operations . What You'll Do Lead the service transition of a complex, business-critical project into BAU. Define, implement, and mature ITIL processes (Change, Incident, Problem, CMDB/config, Release). Own and enhance ServiceNow workflows , configuration, and governance. Ensure all incident tickets, assets, knowledge, and documentation are … fully transitioned to operational teams. Work closely with Project Managers, Service Delivery, and Operational Leads to ensure nothing slips. Establish clear acceptance criteria, service readiness plans, and operational handover packs. Drive improvements across service governance, tooling, and support models. What You Bring Strong background in Service Transition/Service Delivery within complex enterprise environments. Hands More ❯