2 of 2 Contract TCP/IP Jobs in the Midlands

ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10 / 11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory … process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10 / 11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP ...

certification (Microsoft, CompTIA, Cisco or ITIL) Strong communication and problem-solving skills Willingness to undergo DBS clearance Technical experience Microsoft 365, Active Directory / Entra, Windows Server (2019+) with Hyper-V, networking (TCP / IP, DHCP, DNS, routing, firewalls), telephony, backup software. ...