Deskside Support X4
- Hiring Organisation
- Square One Resources
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 120 - 147 Daily
month contract. What you will be doing: Provide on-site desktop support for end users Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution Support user onboarding, including device setup and account provisioning Manage incidents … service requests using ITSM tools (eg, ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking Adhere to SLAs and follow ITIL-based processes Prioritise and resolve issues based on business impact Install, configure, and troubleshoot Windows laptops and desktops Support multi-monitor setups and peripheral devices Troubleshoot hardware, software ...