Programme Manager
Edinburgh, Midlothian, Scotland, United Kingdom
Experis
Environment Technology: Microsoft Dynamics 365 CRM (Customer Service, Sales, Marketing modules) Methodology: Waterfall-to-Agile hybrid Waterfall for launch; Agile/user stories for ongoing iterative releases Project Scope: Full CRM replacement and contact centre enablement Essential Skills & Experience Proven experience leading Microsoft Dynamics CRM programmes end … delivery teams across organisational boundaries Preferred Previous experience in utilities or public services industries Familiarity with CRM-driven contact centre enablement Exposure to user adoption, training readiness, or support model design (not essential but valued More ❯
Employment Type: Contract
Posted: