Technical Support Analyst
- Hiring Organisation
- Manpower UK Ltd
- Location
- Milton Keynes, Buckinghamshire, Wharley End, Bedfordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £36000 - £38000/annum
technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including use of SQL where required) Use advanced Excel tools (Power Query, Power Pivot, Power Automate) to manipulate … interpret cloud-based data Validate reports produced by offshore teams for use in vehicle campaigns Collaborate with cross-functional teams to ensure timely responses and clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management ...