2 of 2 Contract Incident Response Jobs in Newcastle upon Tyne

point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve application, infrastructure, integration, database, and data-related issues across supported products … architecture, business processes, and operational dependencies. Problem Management & Continuous Improvement Conduct root cause analysis (RCA) and contribute to Problem Management processes. Participate in post-incident reviews and recommend long-term preventative solutions. Drive continuous service improvement through automation, process optimisation, tooling enhancements, and reduction of recurring incidents. Monitor service ...

default engineering. Experience with systems design, RESTful API development, and microservices integration in complex environments. Comfort supporting services in production including on-call participation, incident response, and setting up observability tools. A user-focused mindset and experience collaborating closely with designers and product colleagues. Experience working in agile ...